• Erste Schritte mit Jira Service Management für Administratoren
  • Lerne dein Jira Service Management Projekt kennen
    • Melde dich für eine Jira Service Management Site an
    • Was ist ein Serviceprojekt?
    • Was sind die Projektvorlagen?
    • Lerne die wichtigsten Funktionen von Jira Service Management kennen
    • Lerne die Seitenleiste der Projekteinstellungen kennen
    • Wie man modernes Vorfallmanagement nutzt
    • Lerne Opsgenie kennen
    • Erstelle ein Serviceprojekt
    • Eine Verknüpfung erstellen, bearbeiten oder löschen
    • Bearbeite die Details deines Serviceprojekts
    • Was sind Vorgänge und Anfragen?
    • Was sind Projektrollen in Jira Service Management?
    • Was ist Jira Service Management?
  • Kurzanleitungen für den Start deines Projekts
    • Jira Grundlagen
    • Grundlagen des ITSM-Projekts
    • Änderungen
    • Vorfälle
    • Dein Projekt aufwerten
  • Erkunde ein Demo-Serviceprojekt
    • Sich einer Kundenanfrage zuordnen
    • Informiere deinen Kunden über deine Arbeit
    • Löse die Anfrage eines Kunden
  • Richte Warteschlangen für dein Team ein
    • Wie werden Warteschlangen in Jira Service Management verwendet?
    • Erstelle Warteschlangen für dein Team
    • Geh zu deinen Warteschlangen
    • Erstelle eine Anfrage, um sie in deine Warteschlangen aufzunehmen
  • Erfasse die richtigen Anfragedetails mit Anfragetypen
    • Wie werden Anfragetypen in meinem Serviceprojekt verwendet?
    • Anfragetypen in vom Team verwalteten Projekten erstellen
    • Anfragetypen in vom Unternehmen verwalteten Projekten erstellen
    • Organisiere deine Anfragetypen in Portalgruppen
  • Beziehe die Nutzer ein, die dein Serviceprojekt nutzen
    • Füge deine Serviceprojekt Agenten hinzu, um an Anfragen zu arbeiten
    • Füge deine Kunden hinzu, damit sie Anfragen stellen können
  • Füge Kunden hinzu und erfahre, wie sie Hilfe anfordern
    • Wie Kunden Anfragen per E-Mail erstellen
    • Schau dir das Standard Hilfecenter an
    • Wie senden die Kunden Anfragen an dein Serviceprojekt?
  • Passe die Kanäle an, über die Kunden Hilfe erhalten
    • Füge einen Namen und ein Logo zu deinem Portal hinzu
    • Empfange Anfragen in Slack oder Microsoft Teams
    • Verwende eine bestehende E-Mail Adresse, um Anfragen zu erhalten
  • Visualisiere Trends in deinem Serviceprojekt mit Berichten
    • Wofür werden die Berichte verwendet?
    • Gehe zu deinen Berichten
    • Erstelle einen benutzerdefinierten Bericht für dein Serviceprojekt
  • Berechtigungen für dein Serviceprojekt und deine Jira Site
    • Wie sich Kundenzugriffseinstellungen auf Projektberechtigungen auswirken
    • Ändere die Zugriffseinstellungen für deine Kunden
    • Berechtigungen für Projektkunden ändern
    • Berechtigungen für das Serviceprojekt ändern
    • Konfiguriere die Einstellungen für die Authentifizierung deiner Kunden
    • Sicherheitsstufen für Vorgänge erstellen
    • Teste Single-Sign-On für die Kundenanmeldung
  • Richte deine Projekte so ein, dass sie den Compliance-Anforderungen entsprechen
    • Was sind sichere Kundenbenachrichtigungen?
  • Serviceprojekte in den Papierkorb werfen, archivieren, wiederherstellen und löschen
    • Ein Projekt löschen und wiederherstellen
    • Archivieren und Wiederherstellen eines Projekts
    • Ein Serviceprojekt dauerhaft löschen
  • Verfolge die Nutzung deiner Funktionen
    • Nutzung von Funktionen und wie diese funktionieren

• Erste Schritte mit Jira Service Management für Agenten
  • Werde ein Agent für dein Serviceprojekt
    • Nimm die Einladung an, deinem Serviceprojekt-Team beizutreten
    • Gehe zu deinem Serviceprojekt
    • Lerne dein Serviceprojekt Seitenleiste kennen
    • Was machen Agenten in Jira Service Management?
  • Lerne die Werkzeuge zur Bearbeitung von Kundenanfragen kennen
    • Schau dir deine Warteschlangen an
  • Tauche in die Vorgangsansicht einer Kundenanfrage ein
    • Gehe zur Vorgangsansicht einer Kundenanfrage
    • Alle an einer Anfrage Beteiligten sehen
    • Sprich mit dem Kunden oder den Mitgliedern des Serviceprojekt-Teams
    • Einen Vorgang durch seinen Workflow leiten
    • Schließe eine Anfrage, wenn du einem Kunden fertig geholfen hast
  • Sieh, wie Kunden Anfragen an dein Serviceprojekt senden
    • Sieh dir das Hilfecenter an
    • Gib den Kunden eine E-Mail Adresse, an die sie ihre Anfragen schicken können
  • Nutze deine Wissensdatenbank, um Kunden bei der Selbsthilfe zu unterstützen
    • Schreibe Wissensdaten-bankartikel für deine Kunden
    • Teile Artikel mit deinen Kunden über die Vorgangsansicht

• Beginne mit Assets
  • Assets Guide zu ITAM (IT Asset Management)
    • Aufbau eines Objektschemas für IT Asset Management (ITAM)
    • Erstellen von Attributen für IT Asset Management (ITAM)
    • Konfigurieren eines Objektschemas für IT Asset Management (ITAM)
    • Erstellen einer Importstruktur für IT Asset Management (ITAM)
    • Zuordnen importierter Daten für IT Asset Management (ITAM)

Konfiguriere ein vom Unternehmen verwaltetes Projekt als Administrator

Richte dein Projekt so ein, dass deine Agenten und deine Kunden Hilfe für ihre Anfragen bekommen können.

• Einrichten von Serviceprojekt-Benutzern für die Bearbeitung von Anfragen
  • Übersicht über Jira Cloud-Berechtigungen
  • Rollen der Teammitglieder ansehen
  • Nicht lizenzierte Agenten
  • Lizenzen der Teammitglieder ansehen
  • Füge einen Agenten zu deinem Serviceprojekt hinzu
  • Personen von Google, Slack oder Microsoft hinzufügen
  • Verwalten von Serviceprojekt-Rollenmitgliedschaften
  • Einen Agenten aus einem Serviceprojekt entfernen

• Kundenanfragen in Anfragetypen kategorisieren
  • Was sind Anfragetypen?
  • Was ist der Unterschied zwischen Anfragetypen und Vorgangstypen?
  • Anpassen der Felder eines Anfragetyps
  • Anfragetypen in Portalgruppen einteilen
  • Hilf den Kunden, den richtigen Anfragetyp zu finden
  • Die Vorteile der Verwendung von Anfragetypen-Vorlagen
  • Einen Anfragetyp duplizieren
  • Hinzufügen oder Entfernen von Einschränkungen für Anfragetypen
  • Anpassen der Workflow-Status für einen Anfragetyp
  • Ändern des Workflows und des Vorgangstyps eines Anfragetyps
  • Ausgeblendete Felder und nicht unterstützte Felder in Anfragetypen
  • Lösche Anfragetypen aus deinem Serviceprojekt

• Workflows in Jira Service Mangement verwenden
  • Ändern deines Standard-Workflow-Editors
  • Erstelle einen neuen Workflow für einen bestehenden Vorgangstyp
  • Funktionen im neuen Workflow-Editor
  • Wie hängen Workflows, Vorgangstypen und Anfragetypen zusammen?
  • Überblick über die Jira Cloud Workflows
  • Einen Workflow-Übergang im Portal anzeigen
  • Verwende Workflow-Vorlagen, um den Workflow eines Anfragetyps zu ersetzen
  • Den neuen Workflow-Editor verwenden

• Passe das Feldlayout deiner Vorgangsansicht an
  • Über die Vorgangsansicht in Jira Service Management
  • Tabs für Felder zu einem Vorgangstyp hinzufügen, bearbeiten oder entfernen
  • Felder eines Vorgangstyps hinzufügen oder ändern
  • Richte das Anfrageformular und die Vorgangsansicht für einen Anfragetyp ein

• Sortiere Kundenanfragen für deine Agenten mit Warteschlangen
  • Was sind Warteschlangen?
  • Eine neue Warteschlange erstellen
  • Warteschlangen bearbeiten
  • Ordne Warteschlangen in Abschnitte für dein Team ein
  • Priorisiere deine Warteschlangen mit Gruppen
  • Bewährte Verfahren für die Verwaltung von Warteschlangen im Maßstab
  • Warteschlangen löschen
  • Verwende Tastenkombinationen in deinen Warteschlangen

• Eine Genehmigungsphase einrichten
  • Was sind Genehmigungen?
  • Genehmigungsschritte einrichten
  • Hinzufügen eines neuen benutzerdefinierten Feldes zu einem Serviceprojekt
  • Hinzufügen eines Genehmigungsschritts zu einem Workflow
  • Genehmigende für einen Anfragetyp festlegen
  • Erlaube den Kunden, die Genehmiger auszuwählen
  • Hinzufügen eines Bedingungsfeldes zu einem Serviceprojekt
  • Verwalte Einstellungen für die Genehmigung per E-Mail und Chat

• Anfragen von einer E-Mail Adresse erhalten
  • Wie können Kunden Anfragen per E-Mail versenden?
  • Hinzufügen eines E-Mail Kontos
  • Wähle einen Anfragetyp für E-Mail Anfragen aus
  • Was sind die Einstellungen für Kundenberechtigungen bei E-Mail-Anfragen?
  • Wie bearbeitet JSM E-Mail Anfragen?
  • E-Mail Verfahren für POP, IMAP, Cloud und andere E-Mail-Typen
  • Ändere, wie E-Mails in Serviceprojekten verarbeitet werden
  • Teste deine benutzerdefinierte E-Mail Kanalverbindung
  • https://support.atlassian.com/jira-service-management-cloud/docs/adjust-the-global-email-settings-to-troubleshoot-email-channel-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-email-logs-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-through-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-external-emails-to-be-added-as-comments-on-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-new-accounts-through-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-all-email-request-to-the-email-channel/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-dmarc-authentication-for-incoming-emails/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/
  • https://support.atlassian.com/jira-service-management-cloud/docs/switch-microsoft-and-google-email-accounts-to-oauth/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-desk-customers-and-organizations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

• https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-customers-by-organization/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-an-organization/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-organization-from-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-customer-organizations-using-jira-product-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-email-domains-to-automatically-group-customers-into-organizations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-organization-from-a-site/

• https://support.atlassian.com/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-open-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-anyone-to-view-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-the-portal-and-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-to-the-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-to-the-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-through-the-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/

• https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-visibility-of-topics-in-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-portals-from-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-announcement-to-the-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/group-help-content-in-your-portal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-customize-about-the-help-center/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-public-access-to-spaces-on-linked-confluence-site/
  • https://support.atlassian.com/jira-service-management-cloud/docs/authenticate-portal-users-to-access-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-are-my-knowledge-base-articles-performing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/unlink-confluence-spaces-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-confluence-product-access-for-users-in-your-site/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-confluence-to-set-up-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-who-can-view-spaces-from-confluence-server-sites/
  • https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-articles-from-confluence-server-sites/
  • https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-article-suggestions-in-request-forms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-knowledge-base/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-your-customers-access-attachments/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-customer-notifications-display-the-sender-name/
  • https://support.atlassian.com/jira-service-management-cloud/docs/send-notifications-from-a-custom-domain-email-address/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-customer-notification-logs-for-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-service-project-notifications-for-internal-users/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-html-or-plain-text-for-customer-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-configuring-your-customer-notifications/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-and-manage-requests-in-chat/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-on-issues-in-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-on-issues-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings-for-microsoft-teams/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-rules-to-automate-repetitive-tasks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-preset-automation-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-preset-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-preset-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/when-if-and-then-statements/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/debug-automation-rules-in-the-log/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automation-log-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/advanced-automation-rule-options/

• https://support.atlassian.com/jira-service-management-cloud/docs/try-one-of-our-common-automation-recipes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-approve-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-linked-issue-automated-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-comment-to-share-knowledge-base-articles/

• https://support.atlassian.com/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-report-series/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-resolved-service-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-sla/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-calendars/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-conditions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-goals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-priority-to-group-sla-goals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-query-language-jql-to-create-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-structure-your-sla-goals-around-priority-using-jql/
  • https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

• https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/

• https://support.atlassian.com/jira-service-management-cloud/docs/provide-help-in-multiple-languages/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/
  • https://support.atlassian.com/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-are-translations-kept-up-to-date/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-update-or-add-translations-for-email-templates/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-or-update-translations-for-custom-content/
  • https://support.atlassian.com/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/stop-supporting-a-language/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-your-service-projects-default-language/

• https://support.atlassian.com/jira-service-management-cloud/docs/keep-track-of-your-teams-items-with-asset-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-an-asset-management-app/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-an-asset-to-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-customers-permission-to-link-assets-from-the-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/filter-asset-search-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-of-the-linked-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-additional-asset-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-an-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-your-asset-management-app/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-using-a-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-boards/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-board-columns-and-statuses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-quick-filters-for-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-swimlanes-for-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-colors-to-cards-on-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-fields-to-cards-on-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-with-a-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-issues-in-the-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-the-calendar-to-view-your-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-your-service-project-with-other-products-and-apps/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-service-management-cloud-with-zapier/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-sheets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-cloud-with-confluence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/

• https://support.atlassian.com/jira-service-management-cloud/docs/give-your-team-access-to-additional-features/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-feature-lab/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-navigation-sidebar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-internal-accounts-to-request-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-opsgenies-incoming-call-routing/

• https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/insert-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/

• https://support.atlassian.com/jira-service-management-cloud/docs/protect-your-teams-data/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-a-default-classification-level-for-requests/

Vom Team verwaltete Serviceprojekte managen und verwalten

Mit vom Team verwalteten Serviceprojekten können deine Teams ihre eigene Arbeit und ihren eigenen Prozess verwalten, ohne sich an einen Jira-Administrator wenden zu müssen.

• https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/project-configuration-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/workflows-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-role-of-admins-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-in-classic-and-next-gen-approvals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-access-to-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-permissions-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-and-delete-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-people-access-your-team-managed-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-online-portal-to-receive-requests-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-portal-access-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-customer-portal-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-help-center-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-announcements-to-your-portal-or-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/group-request-types-in-the-portal-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-who-has-permission-to-send-requests-in-your-portal-in-next-gen/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-in-next-gen-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-by-email-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-custom-email-account-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-and-delete-domains-from-the-allowlist/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/

• https://support.atlassian.com/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-custom-fields-for-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-people-from-your-team-managed-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers-in-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customers-and-organizations-in-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-account-for-a-customer/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-workflow-rules-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-transitions-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-workflow-rules-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-requests-to-new-statuses-while-updating-your-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-workflow-rule-types/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/who-receives-notifications-for-team-managed-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-your-default-email-notification-style-in-team-managed/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-notifications-for-internal-users-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-notifications-display-the-email-sender-name/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-customer-notifications-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-in-team-managed-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-spaces-from-confluence-to-your-team-managed-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-permissions-for-your-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-articles-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/unlink-linked-confluence-spaces-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/see-how-your-knowledge-base-articles-are-performing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-permission-to-link-assets-from-a-team-managed-help-center/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-automation-rules-for-tasks-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-preset-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/debug-automation-rules-with-the-log-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-are-approvals-used-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-approvals-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-assets-in-your-next-gen-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-an-asset-management-app-for-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-an-asset-to-a-request-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-of-a-linked-asset-field-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-an-asset-management-app-for-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-an-asset-field-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/support-multiple-languages-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-language-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-language-translations-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/keep-languages-up-to-date-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/stop-supporting-a-language-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-languages-to-your-next-gen-service-desk/

• https://support.atlassian.com/jira-service-management-cloud/docs/visualize-trends-with-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-report-in-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-reports-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-report-series-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-report-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-metrics-in-team-managed/
  • https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/visualize-customer-feedback-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-service-level-agreements-slas-in-team-managed-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-sla-calendar-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-slas-in-team-managed-service-projects/

Entdecke das IT-Service-Management (ITSM)

Erfahre mehr über ITSM und den strategischen Ansatz zur Entwicklung, Bereitstellung, Verwaltung und Verbesserung der Art und Weise, wie Unternehmen IT nutzen.

• https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-itsm-early-access/
  • https://support.atlassian.com/jira-service-management-cloud/docs/test-explore-and-learn-with-your-sample-space/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-itsm-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-itsm-category-to-any-of-your-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-compatible-and-incompatible-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/make-an-issue-type-compatible-with-an-itsm-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/learn-about-the-it-service-management-template/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types-in-itsm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/resolve-an-itsm-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-system-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-channels/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-service-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/iph-what-are-service-requests/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-major-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-slas-in-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-timeline/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-chat-and-video-tools-to-resolve-incidents-as-a-team/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-command-center-icc/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-or-join-an-incident-command-center-session/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-zoom-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-permissions-for-the-incident-command-center-icc/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-alert-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-missing-features-to-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/mark-an-incident-as-major/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-incident-investigation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-and-manage-incident-responders/
  • https://support.atlassian.com/jira-service-management-cloud/docs/sync-incident-details-with-responder-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-priorities/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-linked-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-problems/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-problems/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-your-change-management-deployment-pipeline/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automate-change-management-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-jira-service-management-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-deployment-gating/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-gating/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-tracking-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-management-automation-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-automation-rules-for-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/coordinate-changes-with-a-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disconnect-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-github/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-from-the-affected-services-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-reschedule-change-requests-in-the-change-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-tracking/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-change-windows/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-calendar/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-post-incident-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-post-incident-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/post-incident-review-best-practices/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-relationship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/iph-add-a-service-relationship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/synchronize-your-services-with-compass/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-an-itsm-report/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-customer-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-customer-detail-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-customer-and-organization-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-customer-context-on-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-queues-based-on-customer-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-sla-goals-based-on-customer-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-products-and-entitlements/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-product-entitlements-for-your-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-issue-to-developers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/viewing-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-developer-escalations/

Hilf Kunden als Agent für Serviceprojekte

Verstehe, wie du deinen Kunden als Agent für Serviceprojekte effektiv helfen kannst.

• https://support.atlassian.com/jira-service-management-cloud/docs/work-on-customer-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/
  • https://support.atlassian.com/jira-service-management-cloud/docs/close-a-request-to-mark-it-as-complete/
  • https://support.atlassian.com/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incoming-requests-with-queues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/star-your-favourite-queues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/sort-requests-within-a-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-requests-from-your-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-workflow-status-from-your-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-comments-to-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/write-and-share-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/write-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-templates-to-create-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-a-list-of-your-drafts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-knowledge-base-article-to-multiple-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-knowledge-base-article-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/feature-an-knowledge-base-article/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-use-keywords-to-help-people-find-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-a-knowledge-base-article-in-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/share-knowledge-base-articles-with-customers-in-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-labels-to-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/

• https://support.atlassian.com/jira-service-management-cloud/docs/view-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas-and-how-do-i-view-them-in-my-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/changes-to-requests-in-the-new-issue-view/

• https://support.atlassian.com/jira-service-management-cloud/docs/request-management-for-jira-software-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-new-issue-view-in-classic-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-the-new-issue-view-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-issue-details-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/approve-or-decline-a-request-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/clone-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/respond-with-an-article-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-date-and-time-formats-work-in-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-types-of-activity-on-a-request/

• https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-issue-view-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-issues-pages-and-app-content-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/classify-a-request/

Bewährte Methoden für Teams, die Jira Service Management nutzen

Befolge bewährte Vorgehensweisen für die Einrichtung von Jira Service Management für IT- und Softwareentwicklungsteams.

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-it-teams-using-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-is-a-service-catalogue-used-in-my-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-is-itil-used-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/which-service-project-workflows-help-teams-work-better/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-help-customers-serve-themselves-with-a-knowledge-base/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-the-change-calendar-to-manage-change-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-set-the-time-limit-for-reviewing-normal-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/designate-your-approvers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step-for-change-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-approve-standard-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remind-change-reviewers-automatically/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-default-change-management-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-form-fields-for-change-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-management-workflow-in-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-incident-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-incident-management-workflow-for-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-incident-records-to-a-task-in-another-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-incident-management-workflow/

• https://support.atlassian.com/jira-service-management-cloud/docs/automatically-prioritize-incident-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-priority-levels-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-impact-and-urgency-are-used-to-calculate-priority/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-should-my-team-define-impact-and-urgency-of-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-i-create-a-matrix-using-impact-and-urgency-values/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practises-for-problem-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-problem-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-itil-problem-management-process/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-aim-of-problem-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-document-known-errors-in-a-confluence-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-managements-default-problem-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-problem-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-for-problem-requests/

• https://support.atlassian.com/jira-service-management-cloud/docs/managing-service-requests-in-your-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-service-request-workflows-come-with-my-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-fields-in-your-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-should-i-consider-when-i-start-to-create-service-request-forms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-service-request-workflows/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-collaborating-with-other-jira-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-linked-issues-to-collaborate-with-other-jira-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-issue-shared-with-jira-team-members/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-user-permission-to-comment-on-service-project-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/working-on-bug-reports-with-jira-software-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-workflow-helps-service-project-agents-resolve-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-custom-fields-help-collect-the-right-information-across-jira-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-do-to-improve-the-way-customers-report-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-agents-and-development-team-work-on-bug-reports-together/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-step-to-involve-the-development-team-in-resolving-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-for-bugs/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-serving-external-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-external-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-to-get-the-right-information-from-your-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/fill-a-knowledge-base-so-customers-can-help-themselves/
  • https://support.atlassian.com/jira-service-management-cloud/docs/support-multiple-clients-with-a-single-jira-site/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-managing-escalations/

Entdecke Alarmierung und Bereitschaft

Schalte die Arbeitsabläufe deines Teams frei, um Bereitschaftspläne zu erstellen und Alarmierungen zu erhalten.

• https://support.atlassian.com/jira-service-management-cloud/docs/unlock-your-teams-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/launch-your-team-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-member-roles-in-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-member-roles/

• https://support.atlassian.com/jira-service-management-cloud/docs/understand-the-integration-framework/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/understand-the-framework/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integration-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-advanced-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-dynamic-properties/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-alert-filters/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-priority-levels-of-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/string-processing-methods/
  • https://support.atlassian.com/jira-service-management-cloud/docs/regular-expressions-for-customizing-and-filtering-alerts/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-it-applications-and-tools/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-site-level/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-team-level/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-airbrake/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-alert-logic/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-alertsite-uxm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudtrail/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch-events/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-devops-guru/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-ec2-auto-scaling/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-eventbridge/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-rds/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-route-53-health-check/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-security-hub/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-ses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-sns/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-apica-synthetic-monitoring/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-apimetrics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appdynamics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appoptics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appsignal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-atatus/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-autotask/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-autotask-aem/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-auvik/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-azure-oms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bamboo/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-blue-matador/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ca-flowdock/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-campfire/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-catchpoint/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-checkmk/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cherwell/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-circleci/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-circonus/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudmonix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudsploit/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudwisdom/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-codeship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-compose/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-consul/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-coralogix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-crashlytics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-datadog/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-desk-com/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-errorception/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-flock/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ghost-inspector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-github/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-gitlab/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-kapacitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-kayako/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logstash/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logz-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-looker/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-magentrix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-manageengine/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-mattermost/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-raygun-io/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-server-density/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-serverguard24/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-signalfx/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statusy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-threat-stack/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptime-com/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptrends/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/

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  • https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-managing-on-call-schedules/
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• https://support.atlassian.com/jira-service-management-cloud/docs/manage-and-respond-to-alerts/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/who-are-alert-responders/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/create-incidents-with-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-notification-policies/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-a-notification-policy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-an-alert-policy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-heartbeats/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-are-alerts-created/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-alerts-through-their-lifecycle/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-syntax-for-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-policies/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-maintenance-in-operations/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-alert-notifications/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-alert-notification-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-users-and-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-custom-roles/

• https://support.atlassian.com/jira-service-management-cloud/docs/reports-and-logs-in-operations/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-view-reports-of-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/reports-for-on-call-teams/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-audit-logs/
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• https://support.atlassian.com/jira-service-management-cloud/docs/sync-with-jira-issues/
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• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-edge-connector-jec-an-extensibility-platform/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-jira-edge-connector/
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  • https://support.atlassian.com/jira-service-management-cloud/docs/run-jira-edge-connector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-action-data-for-jira-edge-connector/

Verlagerung des Betriebs von Opsgenie zu Jira Service Management

Erhalte Hilfe bei der Verlagerung deiner betrieblichen Arbeit von Opsgenie zu Jira Service Management.

• https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/

Erfahre die Jira-Grundlagen für den Einsatz von Jira Service Management

Jira Produkte haben eine Reihe von Kernfunktionen, die du verstehen solltest, um das Beste aus Jira Service Management herauszuholen.

• https://support.atlassian.com/jira-service-management-cloud/docs/work-with-requests-and-issues-in-jira-cloud-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-my-jira-admin-customize-issues-for-my-team/
  • https://support.atlassian.com/jira-service-management-cloud/docs/schedule-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-and-share-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/attach-files-and-screenshots-to-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/insert-an-attachment-already-on-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-and-modify-the-agent-view-layout-configuration/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-and-customize-gadgets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-dashboards-and-gadgets/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-jira-user-profile/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-oauth-access/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-jira-personal-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-keyboard-shortcuts/

Verwalte deine Assets und Konfigurationsobjekte mit Assets

Erfahre, wie du mit Assets für Jira Service Management die Objekte, die für dein Team wichtig sind, verbinden, verfolgen und verwalten kannst.

• https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-assets-in-jira-service-management-cloud/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-assets-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-much-data-can-you-store-in-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-services-work-with-assets-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/recommended-data-structure-for-an-assets-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/tracking-your-usage-in-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-assets-in-cloud-and-server/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-roles-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-schema-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-type-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-schema-role/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-schemas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-schemas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/copy-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-attributes-to-be-inherited-by-object-type-children/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-the-ability-to-create-objects-within-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-the-label-of-an-object-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/clone-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-objects-and-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enable-quick-creation-of-referenced-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/print-qr-codes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/access-insight-custom-fields-in-jira-cloud-mobile-app/
  • https://support.atlassian.com/jira-service-management-cloud/docs/validate-object-attributes-in-quick-object-creation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-or-delete-comments/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-changes-made-to-an-object/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-suffix-to-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/filter-attribute-values-using-assets-query-language/
  • https://support.atlassian.com/jira-service-management-cloud/docs/inherit-all-parent-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-the-cardinality-of-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-the-sum-of-multiple-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/validate-attributes-with-regular-expressions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/verify-attribute-values-to-be-unique/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/include-child-objects-in-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-bitbucket-repository-attribute/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-references/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-reference/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-statuses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-status/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-icons/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/modify-the-icon-for-an-object-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/assets-object-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-and-assets-query-languages-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assets-jql-functions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-assets-query-language-aql/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/

• https://support.atlassian.com/jira-service-management-cloud/docs/automate-your-objects-in-assets/

• https://support.atlassian.com/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/download-and-extract-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-common-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-pattern-setttings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-scan-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-credential-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/run-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-asset-discovery-and-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-patterns/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-pattern/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/run-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/asset-discovery-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/object-hash-settings-for-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/commands-executed-by-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/data-collected-by-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-data-from-asset-discovery-to-asset-cloud/

• https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-imports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-import-structure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-create-object-types-and-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-objects-from-data-using-object-type-mapping/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-into-an-inherited-structure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/running-an-import/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-the-structure-status-of-an-import/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-a-json-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/generate-a-token-for-importing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/
  • https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-process-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-data-source-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/display-your-assets-data-on-a-confluence-page/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-microsoft-entra-id-and-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-microsoft-entra-id-integration/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-information-from-microsoft-entra-id-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-data-does-the-assets-microsoft-entra-id-app-import/

• https://support.atlassian.com/jira-service-management-cloud/docs/understand-your-assets-data-with-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-the-assets-dashboard/

Wechsel zu Jira Service Management Cloud

Ressourcen, die dir bei der Planung und Einrichtung eines erfolgreichen Umzugs in die Cloud helfen.

• https://support.atlassian.com/jira-service-management-cloud/docs/merging-opsgenie-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/should-i-merge-opsgenie-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/benefits-of-migrating-to-jira-service-management-from-halp/
  • https://support.atlassian.com/jira-service-management-cloud/docs/requirements-for-using-the-halp-migration-tool/
  • https://support.atlassian.com/jira-service-management-cloud/docs/basics-of-migrating-halp-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-cloud-site-to-halp/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-service-project-for-your-halp-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/invite-halp-agents-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-your-halp-queue-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/migrate-halp-tickets-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-service-project-to-match-halp/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-to-know-when-migrating-proforma-server-to-cloud/

Verwenden von Formularen in Jira Service Management

Erfahre, wie du Formulare verwenden kannst, um mehr Informationen von deinen Kunden und deinem Team zu erhalten.

• https://support.atlassian.com/jira-service-management-cloud/docs/where-can-my-form-appear/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-form-settings/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-form-states/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-do-forms-work-in-the-issue-view/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-an-issue/

• https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/

• https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-form-from-a-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-form-fields-and-jira-fields/

• https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-duplicate-form-fields-and-jira-fields/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-test-or-delete-data-connections-for-forms/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-translations-to-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/copy-a-form-to-another-project/ (Link existiert nicht -> Führt zum Oberpunkt zurück)

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/

Die Funktionen von Atlassian Intelligence in Jira Service Management

Erfahre, wie du die Funktionen von Atlassian Intelligence in Jira Service Management nutzen kannst, um deine Arbeit zu rationalisieren.

• https://support.atlassian.com/jira-service-management-cloud/docs/atlassian-intelligence-answers-in-the-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/suggest-request-types-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/suggest-fields-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/summarize-issue-comments-using-atlassian-intelligence/

Automatisiere deinen Kundensupport mit dem virtuellen Agenten

Erfahre, wie du den virtuellen Agenten von Jira Service Management nutzen kannst, um deinen Kundensupport zu automatisieren und deinen Agenten jeden Tag Stunden zu sparen.

• https://support.atlassian.com/jira-service-management-cloud/docs/about-standard-flows/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

• https://support.atlassian.com/jira-service-management-cloud/docs/activate-or-deactivate-ai-answers-in-the-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-an-intent-in-a-customer-request-channel/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-an-intent/

• https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-standard-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-ending-a-conversation-flow-branch/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-the-virtual-agents-data-set-is-trained/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-or-change-the-virtual-agent-default-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-in-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/test-your-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/train-your-virtual-agent-to-recognize-an-intent/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-off-the-virtual-agent-in-your-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-the-virtual-agent-on-or-off-in-a-request-channel/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/

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