• Erste Schritte mit Jira Service Management für Administratoren
  • Lerne dein Jira Service Management Projekt kennen
    • Melde dich für eine Jira Service Management Site an
    • Was ist ein Serviceprojekt?
    • Was sind die Projektvorlagen?
    • Lerne die wichtigsten Funktionen von Jira Service Management kennen
    • Lerne die Seitenleiste der Projekteinstellungen kennen
    • Wie man modernes Vorfallmanagement nutzt
    • Lerne Opsgenie kennen
    • Erstelle ein Serviceprojekt
    • Eine Verknüpfung erstellen, bearbeiten oder löschen
    • Bearbeite die Details deines Serviceprojekts
    • Was sind Vorgänge und Anfragen?
    • Was sind Projektrollen in Jira Service Management?
    • Was ist Jira Service Management?
  • Kurzanleitungen für den Start deines Projekts
    • Jira Grundlagen
    • Grundlagen des ITSM-Projekts
    • Änderungen
    • Vorfälle
    • Dein Projekt aufwerten
  • Erkunde ein Demo-Serviceprojekt
    • Sich einer Kundenanfrage zuordnen
    • Informiere deinen Kunden über deine Arbeit
    • Löse die Anfrage eines Kunden
  • Richte Warteschlangen für dein Team ein
    • Wie werden Warteschlangen in Jira Service Management verwendet?
    • Erstelle Warteschlangen für dein Team
    • Geh zu deinen Warteschlangen
    • Erstelle eine Anfrage, um sie in deine Warteschlangen aufzunehmen
  • Erfasse die richtigen Anfragedetails mit Anfragetypen
    • Wie werden Anfragetypen in meinem Serviceprojekt verwendet?
    • Anfragetypen in vom Team verwalteten Projekten erstellen
    • Anfragetypen in vom Unternehmen verwalteten Projekten erstellen
    • Organisiere deine Anfragetypen in Portalgruppen
  • Beziehe die Nutzer ein, die dein Serviceprojekt nutzen
    • Füge deine Serviceprojekt Agenten hinzu, um an Anfragen zu arbeiten
    • Füge deine Kunden hinzu, damit sie Anfragen stellen können
  • Füge Kunden hinzu und erfahre, wie sie Hilfe anfordern
    • Wie Kunden Anfragen per E-Mail erstellen
    • Schau dir das Standard Hilfecenter an
    • Wie senden die Kunden Anfragen an dein Serviceprojekt?
  • Passe die Kanäle an, über die Kunden Hilfe erhalten
    • Füge einen Namen und ein Logo zu deinem Portal hinzu
    • Empfange Anfragen in Slack oder Microsoft Teams
    • Verwende eine bestehende E-Mail Adresse, um Anfragen zu erhalten
  • Visualisiere Trends in deinem Serviceprojekt mit Berichten
    • Wofür werden die Berichte verwendet?
    • Gehe zu deinen Berichten
    • Erstelle einen benutzerdefinierten Bericht für dein Serviceprojekt
  • Berechtigungen für dein Serviceprojekt und deine Jira Site
    • Wie sich Kundenzugriffseinstellungen auf Projektberechtigungen auswirken
    • Ändere die Zugriffseinstellungen für deine Kunden
    • Berechtigungen für Projektkunden ändern
    • Berechtigungen für das Serviceprojekt ändern
    • Konfiguriere die Einstellungen für die Authentifizierung deiner Kunden
    • Sicherheitsstufen für Vorgänge erstellen
    • Teste Single-Sign-On für die Kundenanmeldung
  • Richte deine Projekte so ein, dass sie den Compliance-Anforderungen entsprechen
    • Was sind sichere Kundenbenachrichtigungen?
  • Serviceprojekte in den Papierkorb werfen, archivieren, wiederherstellen und löschen
    • Ein Projekt löschen und wiederherstellen
    • Archivieren und Wiederherstellen eines Projekts
    • Ein Serviceprojekt dauerhaft löschen
  • Verfolge die Nutzung deiner Funktionen
    • Nutzung von Funktionen und wie diese funktionieren

• Erste Schritte mit Jira Service Management für Agenten
  • Werde ein Agent für dein Serviceprojekt
    • Nimm die Einladung an, deinem Serviceprojekt-Team beizutreten
    • Gehe zu deinem Serviceprojekt
    • Lerne dein Serviceprojekt Seitenleiste kennen
    • Was machen Agenten in Jira Service Management?
  • Lerne die Werkzeuge zur Bearbeitung von Kundenanfragen kennen
    • Schau dir deine Warteschlangen an
  • Tauche in die Vorgangsansicht einer Kundenanfrage ein
    • Gehe zur Vorgangsansicht einer Kundenanfrage
    • Alle an einer Anfrage Beteiligten sehen
    • Sprich mit dem Kunden oder den Mitgliedern des Serviceprojekt-Teams
    • Einen Vorgang durch seinen Workflow leiten
    • Schließe eine Anfrage, wenn du einem Kunden fertig geholfen hast
  • Sieh, wie Kunden Anfragen an dein Serviceprojekt senden
    • Sieh dir das Hilfecenter an
    • Gib den Kunden eine E-Mail Adresse, an die sie ihre Anfragen schicken können
  • Nutze deine Wissensdatenbank, um Kunden bei der Selbsthilfe zu unterstützen
    • Schreibe Wissensdaten-bankartikel für deine Kunden
    • Teile Artikel mit deinen Kunden über die Vorgangsansicht

• Beginne mit Assets
  • Assets Guide zu ITAM (IT Asset Management)
    • Aufbau eines Objektschemas für IT Asset Management (ITAM)
    • Erstellen von Attributen für IT Asset Management (ITAM)
    • Konfigurieren eines Objektschemas für IT Asset Management (ITAM)
    • Erstellen einer Importstruktur für IT Asset Management (ITAM)
    • Zuordnen importierter Daten für IT Asset Management (ITAM)

Konfiguriere ein vom Unternehmen verwaltetes Projekt als Administrator

Richte dein Projekt so ein, dass deine Agenten und deine Kunden Hilfe für ihre Anfragen bekommen können.

• Einrichten von Serviceprojekt-Benutzern für die Bearbeitung von Anfragen
  • Übersicht über Jira Cloud-Berechtigungen
  • Rollen der Teammitglieder ansehen
  • Nicht lizenzierte Agenten
  • Lizenzen der Teammitglieder ansehen
  • Füge einen Agenten zu deinem Serviceprojekt hinzu
  • Personen von Google, Slack oder Microsoft hinzufügen
  • Verwalten von Serviceprojekt-Rollenmitgliedschaften
  • Einen Agenten aus einem Serviceprojekt entfernen

• Kundenanfragen in Anfragetypen kategorisieren
  • Was sind Anfragetypen?
  • Was ist der Unterschied zwischen Anfragetypen und Vorgangstypen?
  • Anpassen der Felder eines Anfragetyps
  • Anfragetypen in Portalgruppen einteilen
  • Hilf den Kunden, den richtigen Anfragetyp zu finden
  • Die Vorteile der Verwendung von Anfragetypen-Vorlagen
  • Einen Anfragetyp duplizieren
  • Hinzufügen oder Entfernen von Einschränkungen für Anfragetypen
  • Anpassen der Workflow-Status für einen Anfragetyp
  • Ändern des Workflows und des Vorgangstyps eines Anfragetyps
  • Ausgeblendete Felder und nicht unterstützte Felder in Anfragetypen
  • Lösche Anfragetypen aus deinem Serviceprojekt

• Workflows in Jira Service Mangement verwenden
  • Ändern deines Standard-Workflow-Editors
  • Erstelle einen neuen Workflow für einen bestehenden Vorgangstyp
  • Funktionen im neuen Workflow-Editor
  • Wie hängen Workflows, Vorgangstypen und Anfragetypen zusammen?
  • Überblick über die Jira Cloud Workflows
  • Einen Workflow-Übergang im Portal anzeigen
  • Verwende Workflow-Vorlagen, um den Workflow eines Anfragetyps zu ersetzen
  • Den neuen Workflow-Editor verwenden

• Passe das Feldlayout deiner Vorgangsansicht an
  • Über die Vorgangsansicht in Jira Service Management
  • Tabs für Felder zu einem Vorgangstyp hinzufügen, bearbeiten oder entfernen
  • Felder eines Vorgangstyps hinzufügen oder ändern
  • Richte das Anfrageformular und die Vorgangsansicht für einen Anfragetyp ein

• Sortiere Kundenanfragen für deine Agenten mit Warteschlangen
  • Was sind Warteschlangen?
  • Eine neue Warteschlange erstellen
  • Warteschlangen bearbeiten
  • Ordne Warteschlangen in Abschnitte für dein Team ein
  • Priorisiere deine Warteschlangen mit Gruppen
  • Bewährte Verfahren für die Verwaltung von Warteschlangen im Maßstab
  • Warteschlangen löschen
  • Verwende Tastenkombinationen in deinen Warteschlangen

• Eine Genehmigungsphase einrichten
  • Was sind Genehmigungen?
  • Genehmigungsschritte einrichten
  • Hinzufügen eines neuen benutzerdefinierten Feldes zu einem Serviceprojekt
  • Hinzufügen eines Genehmigungsschritts zu einem Workflow
  • Genehmigende für einen Anfragetyp festlegen
  • Erlaube den Kunden, die Genehmiger auszuwählen
  • Hinzufügen eines Bedingungsfeldes zu einem Serviceprojekt
  • Verwalte Einstellungen für die Genehmigung per E-Mail und Chat

• Anfragen von einer E-Mail Adresse erhalten
  • Wie können Kunden Anfragen per E-Mail versenden?
  • Hinzufügen eines E-Mail Kontos
  • Wähle einen Anfragetyp für E-Mail Anfragen aus
  • Was sind die Einstellungen für Kundenberechtigungen bei E-Mail-Anfragen?
  • Wie bearbeitet JSM E-Mail Anfragen?
  • E-Mail Verfahren für POP, IMAP, Cloud und andere E-Mail-Typen
  • Ändere, wie E-Mails in Serviceprojekten verarbeitet werden
  • Teste deine benutzerdefinierte E-Mail Kanalverbindung
  • Ändere, wie du E-Mails in den globalen E-Mail Einstellungen verarbeitest
  • Verwalte deine "Zulässig"-Liste
  • Über E-Mail Protokolle in JSM
  • Anfrage Teilnehmer per E-Mail hinzufügen
  • Erlaube externe E-Mails als Kommentare zu Vorgängen hinzuzufügen
  • Neue Accounts per E-Mail erstellen
  • Deaktiviere alle E-Mail Anfragen an den E-Mail Kanal
  • E-Mail Signaturen aus der Vorgangsansicht und den Portalen ausblenden
  • Verwalten der DMARC-Authentifizierung für eingehende E-Mails
  • Verwalte deine Negativliste
  • Erhalte Anfragen von mehreren E-Mail Adressen in deinem Projekt
  • Stelle deine Microsoft- und Google-E-Mail Konten auf OAuth um
  • Ansicht der E-Mail Verarbeitungs- und Konnektivitätsprotokolle

• Verwalte deine Kunden
  • Was sind Kunden und Organisationen von Serviceprojekten?
  • Einen Kunden zu einem Serviceprojekt hinzufügen
  • Füge deinem Serviceprojekt Kunden in großen Mengen hinzu
  • Den Namen eines Kunden bearbeiten
  • Einen Kunden aus einem Serviceprojekt entfernen
  • Das Konto eines Kunden löschen

• Kunden in Organisationen gruppieren
  • Kunden nach Organisation anzeigen
  • Einen Kunden zu einer Organisation hinzufügen
  • Einen Kunden aus einer Organisation entfernen
  • Eine Organisation aus einem Serviceprojekt entfernen
  • Eine Organisation zu einem Serviceprojekt hinzufügen
  • Verwalte Kundenorganisationen mit Jira Produkteinstellungen
  • Verwende E-Mail-Domänen, um Kunden automatisch in Organisationen einzuteilen
  • Eine Organisation aus einer Site löschen

• Sammle Anfragen von überall mit einem einbettbaren Widget
  • Binde ein Widget auf einer Seite ein
  • Jedem erlauben, die Artikel der Wissensdatenbank einzusehen
  • Verwende den virtuellen Agenten im Widget

• Richte deine Hilfecenter und Portale ein
  • Was ist ein Hilfecenter?
  • Was ist ein Portal?
  • Was sind Hilfsmittel?
  • Hilfecenter erstellen und verwalten
  • Richte dein Portal ein
  • Zugang zum Hilfecenter einrichten und verwalten
  • Portalzugang einrichten und verwalten
  • Lade Kunden in deine Hilfecenter und Portale ein
  • Füge in deinem Serviceprojekt Links zu externen Ressourcen hinzu
  • Anfrage-Teilnehmer über das Hilfecenter hinzufügen

• Passe deine Hilfecenter und Portale an
  • Passe deine Hilfecenter an
  • Ein Portal anpassen
  • Design für deine Hilfecenter
  • Hinzufügen einer Login-Nachricht in einem Hilfecenter
  • Füge eine Ankündigung zu einem Hilfecenter oder Portal hinzu
  • Inhalte in einem Hilfecenter kuratieren
  • Gruppieren von Hilfeinhalten in deinem Portal
  • Bearbeiten des Layouts der Startseite in einem Hilfecenter
  • Themen in einem Hilfecenter erstellen und verwalten
  • Verwalte die Ansicht von Themen in einem Hilfecenter
  • Portale in einem Hilfecenter einrichten und organisieren
  • Portale in einem Hilfecenter ausblenden
  • Passe die Liste der Anfragen deiner Kunden an

• Richte eine Wissensdatenbank ein, damit sich Kunden selbst helfen können
  • Was ist eine Wissensdatenbank?
  • Richte deine Wissensdatenbank ein
  • Füge Confluence hinzu, um eine Wissensdatenbank einzurichten
  • Verknüpfe Confluence-Bereiche mit deinem Serviceprojekt
  • Verwalte Berechtigungen für die Wissensdatenbank
  • Trenne die Bereiche der Wissensdatenbank von deinem Serviceprojekt
  • Verwalte, wer deine Artikel in der Wissensdatenbank anzeigen und bearbeiten darf
  • Beschränke den Zugriff auf Artikel der Wissensdatenbank
  • Verwalte, wer Bereiche von Confluence Server Sites einsehen kann
  • Beschränke den Zugriff auf Artikel von Confluence Server Sites
  • Erfahre, wie erfolgreich deine Artikel in der Wissensdatenbank sind
  • Artikelvorschläge in Anfrageformularen einfügen
  • Konfiguriere den öffentlichen Zugang zu Bereichen auf der verknüpften Confluence Site
  • Authentifiziere Portalbenutzer, um auf Artikel der Wissensdatenbank zuzugreifen
  • Entferne den Confluence-Produktzugriff für Benutzer auf deiner Site

• Richte Benachrichtigungen für deine Kunden und dein Team ein
  • Welche Benachrichtigungen erhalten meine Kunden und mein Team?
  • Ändere das Aussehen der Kundenbenachrichtigungen
  • Erstelle und bearbeite den Inhalt deiner Kundenbenachrichtigungen
  • Entscheide, wie deine Kunden auf Anhänge zugreifen
  • Lege fest, wie Kundenbenachrichtigungen den Absendernamen anzeigen
  • Benachrichtigungen von einer benutzerdefinierten E-Mail Adresse der Domain senden
  • Kundenbenachrichtigungsprotokolle für dein Serviceprojekt einsehen
  • Serviceprojekt-Benachrichtigungen für interne Benutzer deaktivieren
  • Verwende HTML oder einfachen Text für Kundenbenachrichtigungen
  • Bewährte Verfahren für die Konfiguration deiner Kundenbenachrichtigungen

• Empfange und verwalte Anfragen in Slack oder Microsoft Teams
  • Was ist ein Chat?
  • Chat in Slack einrichten
  • Vorgänge in Slack erstellen
  • Arbeite an Vorgängen in Slack
  • Verwalte die Chat-Einstellungen für Slack
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-on-issues-in-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings-for-microsoft-teams/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-rules-to-automate-repetitive-tasks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-preset-automation-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-preset-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-preset-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/when-if-and-then-statements/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/debug-automation-rules-in-the-log/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automation-log-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/advanced-automation-rule-options/

• https://support.atlassian.com/jira-service-management-cloud/docs/try-one-of-our-common-automation-recipes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-approve-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-linked-issue-automated-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-comment-to-share-knowledge-base-articles/

• https://support.atlassian.com/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-report-series/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-format-display/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-resolved-service-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-sla/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-calendars/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-conditions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sla-goals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-priority-to-group-sla-goals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-query-language-jql-to-create-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-structure-your-sla-goals-around-priority-using-jql/
  • https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

• https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/

• https://support.atlassian.com/jira-service-management-cloud/docs/provide-help-in-multiple-languages/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/
  • https://support.atlassian.com/jira-service-management-cloud/docs/why-change-the-customer-portal-default-language-to-match-the-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-are-translations-kept-up-to-date/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-update-or-add-translations-for-email-templates/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-or-update-translations-for-custom-content/
  • https://support.atlassian.com/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/stop-supporting-a-language/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-your-service-projects-default-language/

• https://support.atlassian.com/jira-service-management-cloud/docs/keep-track-of-your-teams-items-with-asset-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-an-asset-management-app/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-an-asset-to-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-customers-permission-to-link-assets-from-the-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/filter-asset-search-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-of-the-linked-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-additional-asset-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-an-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-your-asset-management-app/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-using-a-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-boards/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-board-columns-and-statuses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-quick-filters-for-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-swimlanes-for-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-colors-to-cards-on-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-fields-to-cards-on-your-board/
  • https://support.atlassian.com/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-with-a-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-issues-in-the-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-the-calendar-to-view-your-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-your-service-project-with-other-products-and-apps/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-service-management-cloud-with-zapier/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-sheets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-cloud-with-confluence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/

• https://support.atlassian.com/jira-service-management-cloud/docs/give-your-team-access-to-additional-features/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-feature-lab/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-navigation-sidebar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-internal-accounts-to-request-a-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-opsgenies-incoming-call-routing/

• https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/insert-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/
  • https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/

• https://support.atlassian.com/jira-service-management-cloud/docs/protect-your-teams-data/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-a-default-classification-level-for-requests/

Vom Team verwaltete Serviceprojekte managen und verwalten

Mit vom Team verwalteten Serviceprojekten können deine Teams ihre eigene Arbeit und ihren eigenen Prozess verwalten, ohne sich an einen Jira-Administrator wenden zu müssen.

• https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/project-configuration-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/workflows-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-role-of-admins-in-classic-and-next-gen-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-in-classic-and-next-gen-approvals/
  • https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-access-to-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-the-team-managed-jira-service-management-experience/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-permissions-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-and-delete-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-people-access-your-team-managed-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-online-portal-to-receive-requests-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-portal-access-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-customer-portal-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-help-center-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-announcements-to-your-portal-or-help-center/
  • https://support.atlassian.com/jira-service-management-cloud/docs/group-request-types-in-the-portal-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-who-has-permission-to-send-requests-in-your-portal-in-next-gen/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-in-next-gen-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-by-email-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-custom-email-account-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-and-delete-domains-from-the-allowlist/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/

• https://support.atlassian.com/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-custom-fields-for-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-people-from-your-team-managed-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers-in-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customers-and-organizations-in-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-account-for-a-customer/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-workflow-rules-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-transitions-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/available-workflow-rules-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-requests-to-new-statuses-while-updating-your-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-workflow-rule-types/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/who-receives-notifications-for-team-managed-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-your-default-email-notification-style-in-team-managed/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-notifications-for-internal-users-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/
  • https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-notifications-display-the-email-sender-name/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-customer-notifications-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-in-team-managed-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-spaces-from-confluence-to-your-team-managed-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-permissions-for-your-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-articles-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/unlink-linked-confluence-spaces-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/see-how-your-knowledge-base-articles-are-performing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-permission-to-link-assets-from-a-team-managed-help-center/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-automation-rules-for-tasks-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-preset-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/debug-automation-rules-with-the-log-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-are-approvals-used-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-approvals-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-request-type-in-team-managed-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-assets-in-your-next-gen-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-an-asset-management-app-for-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-an-asset-to-a-request-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-of-a-linked-asset-field-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-an-asset-management-app-for-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/hide-an-asset-field-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/support-multiple-languages-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-language-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-language-translations-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/keep-languages-up-to-date-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/stop-supporting-a-language-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-languages-to-your-next-gen-service-desk/

• https://support.atlassian.com/jira-service-management-cloud/docs/visualize-trends-with-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-report-in-team-managed-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-reports-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-report-series-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-report-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-metrics-in-team-managed/
  • https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/visualize-customer-feedback-in-team-managed-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-service-level-agreements-slas-in-team-managed-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-sla-calendar-in-team-managed-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-slas-in-team-managed-service-projects/

Entdecke das IT-Service-Management (ITSM)

Erfahre mehr über ITSM und den strategischen Ansatz zur Entwicklung, Bereitstellung, Verwaltung und Verbesserung der Art und Weise, wie Unternehmen IT nutzen.

• https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-itsm-early-access/
  • https://support.atlassian.com/jira-service-management-cloud/docs/test-explore-and-learn-with-your-sample-space/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-itsm-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-itsm-category-to-any-of-your-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-compatible-and-incompatible-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/make-an-issue-type-compatible-with-an-itsm-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/learn-about-the-it-service-management-template/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types-in-itsm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/resolve-an-itsm-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-system-issue-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-channels/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-service-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/iph-what-are-service-requests/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-major-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-slas-in-incidents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-timeline/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-chat-and-video-tools-to-resolve-incidents-as-a-team/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-command-center-icc/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-or-join-an-incident-command-center-session/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-zoom-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-permissions-for-the-incident-command-center-icc/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-alert-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-missing-features-to-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/mark-an-incident-as-major/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-incident-investigation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-and-manage-incident-responders/
  • https://support.atlassian.com/jira-service-management-cloud/docs/sync-incident-details-with-responder-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-priorities/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-linked-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-problems/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-problems/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-your-change-management-deployment-pipeline/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automate-change-management-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-jira-service-management-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-deployment-gating/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-gating/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-tracking-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-management-automation-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-automation-rules-for-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/coordinate-changes-with-a-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disconnect-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-github/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-from-the-affected-services-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-reschedule-change-requests-in-the-change-calendar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-tracking/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-change-windows/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-calendar/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-post-incident-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-post-incident-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/post-incident-review-best-practices/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-relationship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/iph-add-a-service-relationship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/synchronize-your-services-with-compass/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-an-itsm-report/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-customer-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-customer-detail-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-customer-and-organization-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-customer-context-on-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-queues-based-on-customer-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-sla-goals-based-on-customer-details/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-products-and-entitlements/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-product-entitlements-for-your-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-issue-to-developers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/viewing-developer-escalations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-developer-escalations/

Hilf Kunden als Agent für Serviceprojekte

Verstehe, wie du deinen Kunden als Agent für Serviceprojekte effektiv helfen kannst.

• https://support.atlassian.com/jira-service-management-cloud/docs/work-on-customer-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/
  • https://support.atlassian.com/jira-service-management-cloud/docs/close-a-request-to-mark-it-as-complete/
  • https://support.atlassian.com/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incoming-requests-with-queues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/star-your-favourite-queues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/sort-requests-within-a-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-requests-from-your-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-workflow-status-from-your-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-comments-to-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assign-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/write-and-share-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/write-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-templates-to-create-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-a-list-of-your-drafts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-knowledge-base-article-to-multiple-categories/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-knowledge-base-article-category/
  • https://support.atlassian.com/jira-service-management-cloud/docs/feature-an-knowledge-base-article/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-use-keywords-to-help-people-find-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-a-knowledge-base-article-in-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/share-knowledge-base-articles-with-customers-in-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-labels-to-knowledge-base-articles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/

• https://support.atlassian.com/jira-service-management-cloud/docs/view-service-level-agreements-slas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-slas-and-how-do-i-view-them-in-my-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/changes-to-requests-in-the-new-issue-view/

• https://support.atlassian.com/jira-service-management-cloud/docs/request-management-for-jira-software-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-new-issue-view-in-classic-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/about-the-new-issue-view-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-issue-details-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/approve-or-decline-a-request-from-the-new-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/clone-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/respond-with-an-article-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-date-and-time-formats-work-in-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-types-of-activity-on-a-request/

• https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-issue-view-in-next-gen-service-desks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-issues-pages-and-app-content-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view/
  • https://support.atlassian.com/jira-service-management-cloud/docs/classify-a-request/

Bewährte Methoden für Teams, die Jira Service Management nutzen

Befolge bewährte Vorgehensweisen für die Einrichtung von Jira Service Management für IT- und Softwareentwicklungsteams.

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-it-teams-using-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-is-a-service-catalogue-used-in-my-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-is-itil-used-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/which-service-project-workflows-help-teams-work-better/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-help-customers-serve-themselves-with-a-knowledge-base/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-change-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-the-change-calendar-to-manage-change-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-set-the-time-limit-for-reviewing-normal-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/designate-your-approvers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step-for-change-reviews/
  • https://support.atlassian.com/jira-service-management-cloud/docs/auto-approve-standard-changes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remind-change-reviewers-automatically/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-default-change-management-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-form-fields-for-change-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-management-workflow-in-service-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-incident-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-incident-management-workflow-for-service-projects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/link-incident-records-to-a-task-in-another-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-incident-management-workflow/

• https://support.atlassian.com/jira-service-management-cloud/docs/automatically-prioritize-incident-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-priority-levels-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-impact-and-urgency-are-used-to-calculate-priority/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-should-my-team-define-impact-and-urgency-of-requests/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-i-create-a-matrix-using-impact-and-urgency-values/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practises-for-problem-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-problem-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-itil-problem-management-process/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-aim-of-problem-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-document-known-errors-in-a-confluence-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-managements-default-problem-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-problem-workflow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-for-problem-requests/

• https://support.atlassian.com/jira-service-management-cloud/docs/managing-service-requests-in-your-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-service-request-workflows-come-with-my-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-fields-in-your-it-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-should-i-consider-when-i-start-to-create-service-request-forms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-service-request-workflows/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-collaborating-with-other-jira-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-linked-issues-to-collaborate-with-other-jira-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-issue-shared-with-jira-team-members/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-user-permission-to-comment-on-service-project-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/

• https://support.atlassian.com/jira-service-management-cloud/docs/working-on-bug-reports-with-jira-software-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-workflow-helps-service-project-agents-resolve-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-custom-fields-help-collect-the-right-information-across-jira-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-do-to-improve-the-way-customers-report-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-agents-and-development-team-work-on-bug-reports-together/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-step-to-involve-the-development-team-in-resolving-bugs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-for-bugs/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-serving-external-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-external-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-to-get-the-right-information-from-your-customers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/fill-a-knowledge-base-so-customers-can-help-themselves/
  • https://support.atlassian.com/jira-service-management-cloud/docs/support-multiple-clients-with-a-single-jira-site/

• https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-managing-escalations/

Entdecke Alarmierung und Bereitschaft

Schalte die Arbeitsabläufe deines Teams frei, um Bereitschaftspläne zu erstellen und Alarmierungen zu erhalten.

• https://support.atlassian.com/jira-service-management-cloud/docs/unlock-your-teams-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/launch-your-team-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-member-roles-in-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-member-roles/

• https://support.atlassian.com/jira-service-management-cloud/docs/understand-the-integration-framework/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/understand-the-framework/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integration-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/explore-integration-actions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-advanced-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-dynamic-properties/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-alert-filters/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-priority-levels-of-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/string-processing-methods/
  • https://support.atlassian.com/jira-service-management-cloud/docs/regular-expressions-for-customizing-and-filtering-alerts/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-it-applications-and-tools/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-site-level/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-an-integration-team-level/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-slack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-airbrake/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-alert-logic/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-alertsite-uxm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudtrail/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-cloudwatch-events/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-devops-guru/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-ec2-auto-scaling/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-eventbridge/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-rds/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-route-53-health-check/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-security-hub/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-ses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-amazon-sns/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-apica-synthetic-monitoring/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-apimetrics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appdynamics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appoptics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-appsignal/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-atatus/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-autotask/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-autotask-aem/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-auvik/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-azure-oms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bamboo/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bigpanda/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bitbucket/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-blue-matador/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v11/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-footprints-v12/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedy-ondemand/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-remedyforce/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-bmc-truesight-pulse/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ca-flowdock/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-campfire/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-catchpoint/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-checkmk/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cherwell/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-circleci/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-circonus/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudmonix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudsploit/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-cloudwisdom/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-codeship/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-compose/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-connectwise-automate-api/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-connectwise-automate-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-consul/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-coralogix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-crashlytics/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-datadog/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-desk-com/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-detectify/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dns-check/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dripstat/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dynatrace/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dynatrace-appmon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-dynatrace-webhook-v2/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-errorception/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-evident-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-flock/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-freshdesk/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-freshservice/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ghost-inspector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-github/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-gitlab/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-google-clouds-operations-suite/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-grafana/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-graylog/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-graylog-plugin/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-honeybadger/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-honeycomb/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-hosted-graphite/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-humio/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-icinga-2/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-instana/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-itrs-op5-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-jenkins/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-kapacitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-kayako/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-kore/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-librato/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-librenms/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-lightstep/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logentries/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-loggly/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logicmonitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logstash/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-logz-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-looker/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-loom/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-magentrix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-manageengine/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-mattermost/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-autoscale/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-event-hubs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-resource-health/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-azure-service-health/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-microsoft-scom/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-mongodb-cloud-manager/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-monitis/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-moxtra/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-n-able-n-central-rmm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-nagios/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-nagios-xi/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-netdata/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-neustar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-new-relic-legacy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-nodeping/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-observium/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-opsdash/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-opsview/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-oracle-enterprise-manager-oem/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-outgoing-amazon-sns/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-outlyer/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-panopta/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-papertrail/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-pingdom/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-pingdom-server-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-planio/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-prometheus/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-prtg/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-rackspace-cloud-monitoring/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-raygun-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-redgate-sql-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-riemann/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-rigor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ringcentral-email/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-ringcentral-glip/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-rollbar/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-runscope/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-salesforce-service-cloud/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-saltstack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-scalyr/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sematext-spm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sensu/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-server-density/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-serverguard24/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-servicenow-cloud-observability/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-signal-sciences/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-signalfx/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-signalfx-legacy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-site24x7/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-soasta/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-solarwinds-database-performance-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-solarwinds-npm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-solarwinds-web-help-desk/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-splunk/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-splunk-it-service-intelligence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-stackdriver/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-stackstorm/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-status-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statuscake/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statushub/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statuspage/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-statusy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-struxureware-data-center-expert/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sumo-logic/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sysdig-cloud/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-thousandeyes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-threat-stack/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-thundra/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-tideways/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-trace/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-track-it/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-travis-ci/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-twilio/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-updown-io/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptime-cloud-monitor/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptime-robot/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptime-com/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptimeproject/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-uptrends/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-vmware-vcenter/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-vmware-vcenter-server-appliance/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-wavefront/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-webhook/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-whatsup-gold/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-workato/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-x-pack-elasticsearch-watcher/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-xl-release/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-xmpp-jabber/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zabbix/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zapier/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zebrium/
  • https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zenoss/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/

• https://support.atlassian.com/jira-service-management-cloud/docs/build-on-call-schedules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-do-on-call-schedules-work-in-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-on-call-schedule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/override-an-on-call-schedule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-daily-weekly-and-custom-rotations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-managing-on-call-schedules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-escalation-policies/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-an-escalation-policy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-routing-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-a-routing-rule/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-incoming-call-routing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-new-call-routing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/blocking-a-phone-number-in-a-call-routing/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-and-respond-to-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/navigate-the-alerts-list/
  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-grouping-using-atlassian-intelligence/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-alert-deduplication/
  • https://support.atlassian.com/jira-service-management-cloud/docs/who-are-alert-responders/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-actions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-alert/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-incidents-with-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-notification-policies/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-a-notification-policy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-an-alert-policy/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-heartbeats/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-are-alerts-created/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-alerts-through-their-lifecycle/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-syntax-for-alerts/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-policies/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-maintenance-in-operations/

• https://support.atlassian.com/jira-service-management-cloud/docs/receive-alert-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-contact-methods/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-notification-forwarding-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-notification-rules/
  • https://support.atlassian.com/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/
  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-your-first-alert-notification/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notification-preferences/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-role-based-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/
  • https://support.atlassian.com/jira-service-management-cloud/docs/the-alert-notification-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-users-and-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-custom-roles/

• https://support.atlassian.com/jira-service-management-cloud/docs/reports-and-logs-in-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-of-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-view-reports-of-operations/
  • https://support.atlassian.com/jira-service-management-cloud/docs/reports-for-on-call-teams/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-cross-site-tracking-or-third-party-cookies-on-browsers/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-audit-logs/
  • https://support.atlassian.com/jira-service-management-cloud/docs/work-with-audit-logs/

• https://support.atlassian.com/jira-service-management-cloud/docs/sync-with-jira-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-sync/
  • https://support.atlassian.com/jira-service-management-cloud/docs/sync-alerts-with-service-and-software-projects/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jira-edge-connector-jec-an-extensibility-platform/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-jira-edge-connector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-jira-edge-connector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/run-jira-edge-connector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/alert-action-data-for-jira-edge-connector/

Verlagerung des Betriebs von Opsgenie zu Jira Service Management

Erhalte Hilfe bei der Verlagerung deiner betrieblichen Arbeit von Opsgenie zu Jira Service Management.

• https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/

Erfahre die Jira-Grundlagen für den Einsatz von Jira Service Management

Jira Produkte haben eine Reihe von Kernfunktionen, die du verstehen solltest, um das Beste aus Jira Service Management herauszuholen.

• https://support.atlassian.com/jira-service-management-cloud/docs/work-with-requests-and-issues-in-jira-cloud-products/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-can-my-jira-admin-customize-issues-for-my-team/
  • https://support.atlassian.com/jira-service-management-cloud/docs/schedule-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-and-share-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/
  • https://support.atlassian.com/jira-service-management-cloud/docs/attach-files-and-screenshots-to-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/
  • https://support.atlassian.com/jira-service-management-cloud/docs/insert-an-attachment-already-on-a-request/
  • https://support.atlassian.com/jira-service-management-cloud/docs/review-and-modify-the-agent-view-layout-configuration/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-and-customize-gadgets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-dashboards-and-gadgets/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-jira-user-profile/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-oauth-access/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-jira-personal-settings/
  • https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-keyboard-shortcuts/

Verwalte deine Assets und Konfigurationsobjekte mit Assets

Erfahre, wie du mit Assets für Jira Service Management die Objekte, die für dein Team wichtig sind, verbinden, verfolgen und verwalten kannst.

• https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-assets-in-jira-service-management-cloud/
  • https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-assets-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-much-data-can-you-store-in-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-services-work-with-assets-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/recommended-data-structure-for-an-assets-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/tracking-your-usage-in-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-assets-in-cloud-and-server/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-roles-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-schema-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-type-role/
  • https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-schema-role/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-schemas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-schemas/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-schema/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/copy-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/allow-attributes-to-be-inherited-by-object-type-children/
  • https://support.atlassian.com/jira-service-management-cloud/docs/disable-the-ability-to-create-objects-within-an-object-type/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-the-label-of-an-object-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/clone-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-objects-and-object-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/enable-quick-creation-of-referenced-objects/
  • https://support.atlassian.com/jira-service-management-cloud/docs/print-qr-codes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/access-insight-custom-fields-in-jira-cloud-mobile-app/
  • https://support.atlassian.com/jira-service-management-cloud/docs/validate-object-attributes-in-quick-object-creation/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-or-delete-comments/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-changes-made-to-an-object/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-suffix-to-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/filter-attribute-values-using-assets-query-language/
  • https://support.atlassian.com/jira-service-management-cloud/docs/inherit-all-parent-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-the-cardinality-of-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/show-the-sum-of-multiple-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/validate-attributes-with-regular-expressions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/verify-attribute-values-to-be-unique/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/include-child-objects-in-an-attribute/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-bitbucket-repository-attribute/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-references/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-reference/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-reference/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-statuses/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/add-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-status/

• https://support.atlassian.com/jira-service-management-cloud/docs/manage-icons/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-icon/
  • https://support.atlassian.com/jira-service-management-cloud/docs/modify-the-icon-for-an-object-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/assets-object-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-assets-object-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-and-assets-query-languages-with-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/assets-jql-functions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-assets-query-language-aql/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/
  • https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/

• https://support.atlassian.com/jira-service-management-cloud/docs/automate-your-objects-in-assets/

• https://support.atlassian.com/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/download-and-extract-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-common-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-pattern-setttings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-scan-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-credential-settings-in-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/run-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/update-asset-discovery-and-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-patterns/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-pattern/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-service/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/install-asset-discovery-agents/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/run-the-asset-discovery-collector/
  • https://support.atlassian.com/jira-service-management-cloud/docs/asset-discovery-knowledge-base/
  • https://support.atlassian.com/jira-service-management-cloud/docs/object-hash-settings-for-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/commands-executed-by-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/data-collected-by-asset-discovery/
  • https://support.atlassian.com/jira-service-management-cloud/docs/export-data-from-asset-discovery-to-asset-cloud/

• https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-are-imports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-an-import-structure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/automatically-create-object-types-and-attributes/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-objects-from-data-using-object-type-mapping/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-into-an-inherited-structure/
  • https://support.atlassian.com/jira-service-management-cloud/docs/running-an-import/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-the-structure-status-of-an-import/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-a-json-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/generate-a-token-for-importing/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/
  • https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/view-process-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-data-source-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/display-your-assets-data-on-a-confluence-page/

• https://support.atlassian.com/jira-service-management-cloud/docs/integrate-microsoft-entra-id-and-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-microsoft-entra-id-integration/
  • https://support.atlassian.com/jira-service-management-cloud/docs/import-information-from-microsoft-entra-id-into-assets/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-data-does-the-assets-microsoft-entra-id-app-import/

• https://support.atlassian.com/jira-service-management-cloud/docs/understand-your-assets-data-with-reports/
  • https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-the-assets-dashboard/

Wechsel zu Jira Service Management Cloud

Ressourcen, die dir bei der Planung und Einrichtung eines erfolgreichen Umzugs in die Cloud helfen.

• https://support.atlassian.com/jira-service-management-cloud/docs/merging-opsgenie-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/should-i-merge-opsgenie-with-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/merge-opsgenie-with-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/benefits-of-migrating-to-jira-service-management-from-halp/
  • https://support.atlassian.com/jira-service-management-cloud/docs/requirements-for-using-the-halp-migration-tool/
  • https://support.atlassian.com/jira-service-management-cloud/docs/basics-of-migrating-halp-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-cloud-site-to-halp/
  • https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-service-project-for-your-halp-queue/
  • https://support.atlassian.com/jira-service-management-cloud/docs/invite-halp-agents-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/connect-your-halp-queue-to-your-service-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/migrate-halp-tickets-to-jira-service-management/
  • https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-service-project-to-match-halp/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-to-know-when-migrating-proforma-server-to-cloud/

Verwenden von Formularen in Jira Service Management

Erfahre, wie du Formulare verwenden kannst, um mehr Informationen von deinen Kunden und deinem Team zu erhalten.

• https://support.atlassian.com/jira-service-management-cloud/docs/where-can-my-form-appear/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-form-settings/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-form-states/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-do-forms-work-in-the-issue-view/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-an-issue/

• https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/

• https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-form-from-a-service-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-form-fields-and-jira-fields/

• https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-duplicate-form-fields-and-jira-fields/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-or-unlink-a-data-connection-from-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-test-or-delete-data-connections-for-forms/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-a-form-to-the-portal-form-for-a-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/add-translations-to-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/copy-a-form-to-another-project/ (Link existiert nicht -> Führt zum Oberpunkt zurück)

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/

Die Funktionen von Atlassian Intelligence in Jira Service Management

Erfahre, wie du die Funktionen von Atlassian Intelligence in Jira Service Management nutzen kannst, um deine Arbeit zu rationalisieren.

• https://support.atlassian.com/jira-service-management-cloud/docs/atlassian-intelligence-answers-in-the-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/suggest-request-types-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/suggest-fields-using-atlassian-intelligence/

• https://support.atlassian.com/jira-service-management-cloud/docs/summarize-issue-comments-using-atlassian-intelligence/

Automatisiere deinen Kundensupport mit dem virtuellen Agenten

Erfahre, wie du den virtuellen Agenten von Jira Service Management nutzen kannst, um deinen Kundensupport zu automatisieren und deinen Agenten jeden Tag Stunden zu sparen.

• https://support.atlassian.com/jira-service-management-cloud/docs/about-standard-flows/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-step-types-in-the-virtual-agent-flow-builder/

• https://support.atlassian.com/jira-service-management-cloud/docs/activate-or-deactivate-ai-answers-in-the-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-an-intent-in-a-customer-request-channel/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-an-intent/

• https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-standard-flow/

• https://support.atlassian.com/jira-service-management-cloud/docs/about-ending-a-conversation-flow-branch/

• https://support.atlassian.com/jira-service-management-cloud/docs/how-the-virtual-agents-data-set-is-trained/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-or-change-the-virtual-agent-default-request-type/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-in-jira-service-management/

• https://support.atlassian.com/jira-service-management-cloud/docs/test-your-virtual-agent/

• https://support.atlassian.com/jira-service-management-cloud/docs/train-your-virtual-agent-to-recognize-an-intent/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-off-the-virtual-agent-in-your-project/

• https://support.atlassian.com/jira-service-management-cloud/docs/turn-the-virtual-agent-on-or-off-in-a-request-channel/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-conversation-data-to-improve-your-virtual-agents-performance/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-the-virtual-agent-in-your-help-center/

• https://support.atlassian.com/jira-service-management-cloud/docs/write-effective-messages-for-your-virtual-agent/

Suche nach Vorgängen in Jira

Suche nach Vorgängen, navigiere zu deinem Vorgang, verwende die erweiterte Suche und arbeite mit deinen Suchergebnissen.

• https://support.atlassian.com/jira-service-management-cloud/docs/search-and-find-your-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/find-specific-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/find-recent-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-issues-in-a-project/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-issues-using-the-text-field/
  • https://support.atlassian.com/jira-service-management-cloud/docs/navigate-to-your-work/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-new-jira-issue-search-experience/

• https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jql-developer-status/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jql-keywords/
  • https://support.atlassian.com/jira-service-management-cloud/docs/jql-operators/
  • https://support.atlassian.com/jira-service-management-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/

• https://support.atlassian.com/jira-service-management-cloud/docs/save-your-search-as-a-filter/
  • https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-saved-search/
  • https://support.atlassian.com/jira-service-management-cloud/docs/save-your-search-as-a-custom-filter/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-filters/

• https://support.atlassian.com/jira-service-management-cloud/docs/work-with-search-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/change-the-view-of-search-results/
  • https://support.atlassian.com/jira-service-management-cloud/docs/edit-individual-and-multiple-issues/
  • https://support.atlassian.com/jira-service-management-cloud/docs/manage-search-results/