- Angelegt von //SEIBERT/MEDIA Mitarbeiter, zuletzt geändert am Dez 13, 2024
Jira Service Management Cloud Dokumentation
Jira Service Management Cloud Dokumentation
Guides und andere Dokumente zur Nutzung von Jira Service Management Cloud
WiP (Work-in-Progress)
Diese deutsche Jira Service Management Dokumentation wird von uns nach und nach erstellt! Wir übersetzen den Inhalt der Original Jira Service Management Cloud Documentation von Atlassian. Die Seiten, die wir noch nicht ins Deutsche übersetzt haben, sind mit den jeweiligen englischen Seiten von Atlassian verlinkt.
Guides
- Erste Schritte mit Jira Service Management für Administratoren
- Lerne dein Jira Service Management Projekt kennen
- Melde dich für eine Jira Service Management Site an
- Was ist ein Serviceprojekt?
- Was sind die Projektvorlagen?
- Lerne die wichtigsten Funktionen von Jira Service Management kennen
- Lerne die Seitenleiste der Projekteinstellungen kennen
- Wie man modernes Vorfallmanagement nutzt
- Lerne Opsgenie kennen
- Erstelle ein Serviceprojekt
- Eine Verknüpfung erstellen, bearbeiten oder löschen
- Bearbeite die Details deines Serviceprojekts
- Was sind Vorgänge und Anfragen?
- Was sind Projektrollen in Jira Service Management?
- Was ist Jira Service Management?
- Kurzanleitungen für den Start deines Projekts
- Erkunde ein Demo-Serviceprojekt
- Richte Warteschlangen für dein Team ein
- Erfasse die richtigen Anfragedetails mit Anfragetypen
- Beziehe die Nutzer ein, die dein Serviceprojekt nutzen
- Füge Kunden hinzu und erfahre, wie sie Hilfe anfordern
- Passe die Kanäle an, über die Kunden Hilfe erhalten
- Visualisiere Trends in deinem Serviceprojekt mit Berichten
- Berechtigungen für dein Serviceprojekt und deine Jira Site
- Wie sich Kundenzugriffseinstellungen auf Projektberechtigungen auswirken
- Ändere die Zugriffseinstellungen für deine Kunden
- Berechtigungen für Projektkunden ändern
- Berechtigungen für das Serviceprojekt ändern
- Konfiguriere die Einstellungen für die Authentifizierung deiner Kunden
- Sicherheitsstufen für Vorgänge erstellen
- Teste Single-Sign-On für die Kundenanmeldung
- Richte deine Projekte so ein, dass sie den Compliance-Anforderungen entsprechen
- Serviceprojekte in den Papierkorb werfen, archivieren, wiederherstellen und löschen
- Verfolge die Nutzung deiner Funktionen
- Lerne dein Jira Service Management Projekt kennen
- Erste Schritte mit Jira Service Management für Agenten
Dokumentation
Konfiguriere ein vom Unternehmen verwaltetes Projekt als Administrator
Richte dein Projekt so ein, dass deine Agenten und deine Kunden Hilfe für ihre Anfragen bekommen können.
- Einrichten von Serviceprojekt-Benutzern für die Bearbeitung von Anfragen
- Übersicht über Jira Cloud-Berechtigungen
- Rollen der Teammitglieder ansehen
- Nicht lizenzierte Agenten
- Lizenzen der Teammitglieder ansehen
- Füge einen Agenten zu deinem Serviceprojekt hinzu
- Personen von Google, Slack oder Microsoft hinzufügen
- Verwalten von Serviceprojekt-Rollenmitgliedschaften
- Einen Agenten aus einem Serviceprojekt entfernen
- Kundenanfragen in Anfragetypen kategorisieren
- Was sind Anfragetypen?
- Was ist der Unterschied zwischen Anfragetypen und Vorgangstypen?
- Anpassen der Felder eines Anfragetyps
- Anfragetypen in Portalgruppen einteilen
- Hilf den Kunden, den richtigen Anfragetyp zu finden
- Die Vorteile der Verwendung von Anfragetypen-Vorlagen
- Einen Anfragetyp duplizieren
- Hinzufügen oder Entfernen von Einschränkungen für Anfragetypen
- Anpassen der Workflow-Status für einen Anfragetyp
- Ändern des Workflows und des Vorgangstyps eines Anfragetyps
- Ausgeblendete Felder und nicht unterstützte Felder in Anfragetypen
- Lösche Anfragetypen aus deinem Serviceprojekt
- Workflows in Jira Service Mangement verwenden
- Ändern deines Standard-Workflow-Editors
- Erstelle einen neuen Workflow für einen bestehenden Vorgangstyp
- Funktionen im neuen Workflow-Editor
- Wie hängen Workflows, Vorgangstypen und Anfragetypen zusammen?
- Überblick über die Jira Cloud Workflows
- Einen Workflow-Übergang im Portal anzeigen
- Verwende Workflow-Vorlagen, um den Workflow eines Anfragetyps zu ersetzen
- Den neuen Workflow-Editor verwenden
- Sortiere Kundenanfragen für deine Agenten mit Warteschlangen
- Was sind Warteschlangen?
- Eine neue Warteschlange erstellen
- Warteschlangen bearbeiten
- Ordne Warteschlangen in Abschnitte für dein Team ein
- Priorisiere deine Warteschlangen mit Gruppen
- Bewährte Verfahren für die Verwaltung von Warteschlangen im Maßstab
- Warteschlangen löschen
- Verwende Tastenkombinationen in deinen Warteschlangen
- Eine Genehmigungsphase einrichten
- Was sind Genehmigungen?
- Genehmigungsschritte einrichten
- Hinzufügen eines neuen benutzerdefinierten Feldes zu einem Serviceprojekt
- Hinzufügen eines Genehmigungsschritts zu einem Workflow
- Genehmigende für einen Anfragetyp festlegen
- Erlaube den Kunden, die Genehmiger auszuwählen
- Hinzufügen eines Bedingungsfeldes zu einem Serviceprojekt
- Verwalte Einstellungen für die Genehmigung per E-Mail und Chat
- Anfragen von einer E-Mail Adresse erhalten
- Wie können Kunden Anfragen per E-Mail versenden?
- Hinzufügen eines E-Mail Kontos
- Wähle einen Anfragetyp für E-Mail Anfragen aus
- Was sind die Einstellungen für Kundenberechtigungen bei E-Mail-Anfragen?
- Wie bearbeitet JSM E-Mail Anfragen?
- E-Mail Verfahren für POP, IMAP, Cloud und andere E-Mail-Typen
- Ändere, wie E-Mails in Serviceprojekten verarbeitet werden
- Teste deine benutzerdefinierte E-Mail Kanalverbindung
- Ändere, wie du E-Mails in den globalen E-Mail Einstellungen verarbeitest
- Verwalte deine "Zulässig"-Liste
- Über E-Mail Protokolle in JSM
- Anfrage Teilnehmer per E-Mail hinzufügen
- Erlaube externe E-Mails als Kommentare zu Vorgängen hinzuzufügen
- Neue Accounts per E-Mail erstellen
- Deaktiviere alle E-Mail Anfragen an den E-Mail Kanal
- E-Mail Signaturen aus der Vorgangsansicht und den Portalen ausblenden
- Verwalten der DMARC-Authentifizierung für eingehende E-Mails
- Verwalte deine Negativliste
- Erhalte Anfragen von mehreren E-Mail Adressen in deinem Projekt
- Stelle deine Microsoft- und Google-E-Mail Konten auf OAuth um
- Ansicht der E-Mail Verarbeitungs- und Konnektivitätsprotokolle
- Kunden in Organisationen gruppieren
- Kunden nach Organisation anzeigen
- Einen Kunden zu einer Organisation hinzufügen
- Einen Kunden aus einer Organisation entfernen
- Eine Organisation aus einem Serviceprojekt entfernen
- Eine Organisation zu einem Serviceprojekt hinzufügen
- Verwalte Kundenorganisationen mit Jira Produkteinstellungen
- Verwende E-Mail-Domänen, um Kunden automatisch in Organisationen einzuteilen
- Eine Organisation aus einer Site löschen
- Richte deine Hilfecenter und Portale ein
- Was ist ein Hilfecenter?
- Was ist ein Portal?
- Was sind Hilfsmittel?
- Hilfecenter erstellen und verwalten
- Richte dein Portal ein
- Zugang zum Hilfecenter einrichten und verwalten
- Portalzugang einrichten und verwalten
- Lade Kunden in deine Hilfecenter und Portale ein
- Füge in deinem Serviceprojekt Links zu externen Ressourcen hinzu
- Anfrage-Teilnehmer über das Hilfecenter hinzufügen
- Passe deine Hilfecenter und Portale an
- Passe deine Hilfecenter an
- Ein Portal anpassen
- Design für deine Hilfecenter
- Hinzufügen einer Login-Nachricht in einem Hilfecenter
- Füge eine Ankündigung zu einem Hilfecenter oder Portal hinzu
- Inhalte in einem Hilfecenter kuratieren
- Gruppieren von Hilfeinhalten in deinem Portal
- Bearbeiten des Layouts der Startseite in einem Hilfecenter
- Themen in einem Hilfecenter erstellen und verwalten
- Verwalte die Ansicht von Themen in einem Hilfecenter
- Portale in einem Hilfecenter einrichten und organisieren
- Portale in einem Hilfecenter ausblenden
- Passe die Liste der Anfragen deiner Kunden an
- Richte eine Wissensdatenbank ein, damit sich Kunden selbst helfen können
- Was ist eine Wissensdatenbank?
- Richte deine Wissensdatenbank ein
- Füge Confluence hinzu, um eine Wissensdatenbank einzurichten
- Verknüpfe Confluence-Bereiche mit deinem Serviceprojekt
- Verwalte Berechtigungen für die Wissensdatenbank
- Trenne die Bereiche der Wissensdatenbank von deinem Serviceprojekt
- Verwalte, wer deine Artikel in der Wissensdatenbank anzeigen und bearbeiten darf
- Beschränke den Zugriff auf Artikel der Wissensdatenbank
- Verwalte, wer Bereiche von Confluence Server Sites einsehen kann
- Beschränke den Zugriff auf Artikel von Confluence Server Sites
- Erfahre, wie erfolgreich deine Artikel in der Wissensdatenbank sind
- Artikelvorschläge in Anfrageformularen einfügen
- Konfiguriere den öffentlichen Zugang zu Bereichen auf der verknüpften Confluence Site
- Authentifiziere Portalbenutzer, um auf Artikel der Wissensdatenbank zuzugreifen
- Entferne den Confluence-Produktzugriff für Benutzer auf deiner Site
- Richte Benachrichtigungen für deine Kunden und dein Team ein
- Welche Benachrichtigungen erhalten meine Kunden und mein Team?
- Ändere das Aussehen der Kundenbenachrichtigungen
- Erstelle und bearbeite den Inhalt deiner Kundenbenachrichtigungen
- Entscheide, wie deine Kunden auf Anhänge zugreifen
- Lege fest, wie Kundenbenachrichtigungen den Absendernamen anzeigen
- Benachrichtigungen von einer benutzerdefinierten E-Mail Adresse der Domain senden
- Kundenbenachrichtigungsprotokolle für dein Serviceprojekt einsehen
- Serviceprojekt-Benachrichtigungen für interne Benutzer deaktivieren
- Verwende HTML oder einfachen Text für Kundenbenachrichtigungen
- Bewährte Verfahren für die Konfiguration deiner Kundenbenachrichtigungen
- Richte Regeln ein, um sich wiederholende Aufgaben zu automatisieren
- Was ist Legacy Automation?
- Verfügbare voreingestellte Automationsregeln
- Hinzufügen einer voreingestellten Automationsregel
- Eine voreingestellte Automationsregel bearbeiten
- Erstelle eine benutzerdefinierte Automation
- Wenn, Falls und Dann-Aussagen
- Deaktiviere eine Automationsregel
- Debugge Automationsregeln im Protokoll
- Details zum Automation-Protokoll
- Erweiterte Optionen für Automationsregeln
- Biete Hilfe in mehreren Sprachen an
- Was ist Sprachunterstützung?
- Füge Sprachen zu deinem Serviceprojekt hinzu
- Halte deine Übersetzungen auf dem neuesten Stand
- Übersetzungen für E-Mail Vorlagen hinzufügen, aktualisieren oder reviewen
- Verwalte Übersetzungen für benutzerdefinierte Inhalte
- Hilf den Kunden, ihre Sprachpräferenzen einzustellen
- Eine Sprache nicht mehr unterstützen
- Ändere die Standardsprache deines Serviceprojekts
- Behalte den Überblick über die Posten deines Teams mit Asset Management
- Was ist Asset Management?
- Installiere eine Asset Management App
- Verknüpfe ein Asset mit einem Vorgang
- Kundenberechtigung zur Verknüpfung von Assets in einem Hilfecenter
- Suchergebnisse für Assets filtern
- Den Namen des verknüpften Asset-Feldes ändern
- Zusätzliche Felder für externe Asset-Plattformen hinzufügen
- Ein Asset-Feld ausblenden
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field/
- https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-your-asset-management-app/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-work-using-a-board/
- https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-boards/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-board-columns-and-statuses/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-quick-filters-for-your-board/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-swimlanes-for-your-board/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-colors-to-cards-on-your-board/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-fields-to-cards-on-your-board/
- https://support.atlassian.com/jira-service-management-cloud/docs/rank-issues-on-your-board-manually/
- https://support.atlassian.com/jira-service-management-cloud/docs/integrate-your-service-project-with-other-products-and-apps/
- https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-service-management-cloud-with-zapier/
- https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-sheets/
- https://support.atlassian.com/jira-service-management-cloud/docs/integrate-jira-cloud-with-confluence/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-jira-service-management-cloud-to-aws-service-catalog/
- https://support.atlassian.com/jira-service-management-cloud/docs/give-your-team-access-to-additional-features/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-feature-lab/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-services-alerts-and-on-call-to-your-navigation-sidebar/
- https://support.atlassian.com/jira-service-management-cloud/docs/allow-internal-accounts-to-request-a-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-opsgenies-incoming-call-routing/
- https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-canned-response/
- https://support.atlassian.com/jira-service-management-cloud/docs/insert-a-canned-response/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-creating-canned-responses/
Vom Team verwaltete Serviceprojekte managen und verwalten
Mit vom Team verwalteten Serviceprojekten können deine Teams ihre eigene Arbeit und ihren eigenen Prozess verwalten, ohne sich an einen Jira-Administrator wenden zu müssen.
- https://support.atlassian.com/jira-service-management-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/project-configuration-in-classic-and-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/issue-and-request-types-in-classic-and-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/workflows-in-classic-and-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/the-role-of-admins-in-classic-and-next-gen-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-in-classic-and-next-gen-approvals/
- https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-online-portal-to-receive-requests-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-portal-access-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-customer-portal-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-help-center-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-announcements-to-your-portal-or-help-center/
- https://support.atlassian.com/jira-service-management-cloud/docs/group-request-types-in-the-portal-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/give-agents-permission-to-add-announcements-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/choose-who-has-permission-to-send-requests-in-your-portal-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-in-next-gen-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-request-participants-by-email-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-custom-email-account-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-and-delete-domains-from-the-allowlist/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-domains-and-email-addresses-on-your-blocklist/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers-in-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customers-and-organizations-in-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-a-team-managed-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-team-managed-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-account-for-a-customer/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-and-delete-statuses-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-workflow-rules-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-transitions-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/available-workflow-rules-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/move-requests-to-new-statuses-while-updating-your-workflow/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-workflow-rule-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/who-receives-notifications-for-team-managed-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/choose-your-default-email-notification-style-in-team-managed/
- https://support.atlassian.com/jira-service-management-cloud/docs/disable-notifications-for-internal-users-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customer-notification-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-how-your-customers-access-attachments/
- https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-notifications-display-the-email-sender-name/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-customer-notifications-in-next-gen-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-in-team-managed-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-spaces-from-confluence-to-your-team-managed-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-permissions-for-your-knowledge-base/
- https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-articles-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/unlink-linked-confluence-spaces-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/see-how-your-knowledge-base-articles-are-performing/
- https://support.atlassian.com/jira-service-management-cloud/docs/give-permission-to-link-assets-from-a-team-managed-help-center/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-automation-rules-for-tasks-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-do-when-if-and-then-statements-work-for-automation/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-preset-automation-rule-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-automation-rule-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-automation-rule-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/debug-automation-rules-with-the-log-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-assets-in-your-next-gen-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/install-an-asset-management-app-for-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-an-asset-to-a-request-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-of-a-linked-asset-field-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-asset-field-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/uninstall-an-asset-management-app-for-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/hide-an-asset-field-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/support-multiple-languages-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-language-in-next-gen-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-language-translations-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/keep-languages-up-to-date-in-next-gen-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/stop-supporting-a-language-in-next-gen-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-languages-to-your-next-gen-service-desk/
- https://support.atlassian.com/jira-service-management-cloud/docs/visualize-trends-with-reports-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-reports-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-reports-in-team-managed-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-report-in-team-managed-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/export-reports-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-report-series-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-reports-to-a-dashboard-in-team-managed-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-report-in-team-managed-service-projects/
Entdecke das IT-Service-Management (ITSM)
Erfahre mehr über ITSM und den strategischen Ansatz zur Entwicklung, Bereitstellung, Verwaltung und Verbesserung der Art und Weise, wie Unternehmen IT nutzen.
- https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-itsm-early-access/
- https://support.atlassian.com/jira-service-management-cloud/docs/test-explore-and-learn-with-your-sample-space/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-itsm-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-an-itsm-category-to-any-of-your-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-compatible-and-incompatible-issue-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/make-an-issue-type-compatible-with-an-itsm-category/
- https://support.atlassian.com/jira-service-management-cloud/docs/learn-about-the-it-service-management-template/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-categories-work-in-it-service-management-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types-in-itsm/
- https://support.atlassian.com/jira-service-management-cloud/docs/resolve-an-itsm-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/assign-request-types-to-an-it-service-management-category/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-system-issue-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-channels/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-unassigned-request-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incidents/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-incidents/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-major-incidents/
- https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-incident/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-slas-in-incidents/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-timeline/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-chat-and-video-tools-to-resolve-incidents-as-a-team/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-incident-command-center-icc/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-or-join-an-incident-command-center-session/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-zoom-to-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-permissions-for-the-incident-command-center-icc/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-the-opsgenie-stakeholder-role-works-in-unmerged-accounts/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-alert-notifications/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-missing-features-to-an-incident/
- https://support.atlassian.com/jira-service-management-cloud/docs/mark-an-incident-as-major/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-incident-investigation/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-and-manage-incident-responders/
- https://support.atlassian.com/jira-service-management-cloud/docs/sync-incident-details-with-responder-alerts/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-priorities/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-linked-alerts/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-changes/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-change-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-changes/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-your-change-management-deployment-pipeline/
- https://support.atlassian.com/jira-service-management-cloud/docs/automate-change-management-with-jenkins/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-jira-service-management-with-jenkins/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-deployment-gating/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-gating/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-tracking-with-jenkins/
- https://support.atlassian.com/jira-service-management-cloud/docs/change-management-automation-rules/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-automation-rules-for-change-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/
- https://support.atlassian.com/jira-service-management-cloud/docs/coordinate-changes-with-a-calendar/
- https://support.atlassian.com/jira-service-management-cloud/docs/disconnect-a-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-github/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-from-the-affected-services-field/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-and-reschedule-change-requests-in-the-change-calendar/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-or-delete-change-windows/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-deployment-tracking/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-change-windows/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-risk-insights-in-change-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-calendar/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-post-incident-reviews/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-post-incident-reviews/
- https://support.atlassian.com/jira-service-management-cloud/docs/post-incident-review-best-practices/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-and-publish-a-post-incident-review/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-a-service-relationship/
- https://support.atlassian.com/jira-service-management-cloud/docs/iph-add-a-service-relationship/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/synchronize-your-services-with-compass/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-customers-and-organizations/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-customer-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-customer-detail-fields/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-customer-and-organization-details/
- https://support.atlassian.com/jira-service-management-cloud/docs/get-customer-context-on-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-queues-based-on-customer-details/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-sla-goals-based-on-customer-details/
- https://support.atlassian.com/jira-service-management-cloud/docs/about-products-and-entitlements/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-product-entitlements-for-your-customers/
- https://support.atlassian.com/jira-service-management-cloud/docs/show-product-entitlement-details-on-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-developer-escalations/
- https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-issue-to-developers/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-developer-escalations/
- https://support.atlassian.com/jira-service-management-cloud/docs/viewing-developer-escalations/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-developer-escalations/
Hilf Kunden als Agent für Serviceprojekte
Verstehe, wie du deinen Kunden als Agent für Serviceprojekte effektiv helfen kannst.
- https://support.atlassian.com/jira-service-management-cloud/docs/work-on-customer-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/
- https://support.atlassian.com/jira-service-management-cloud/docs/close-a-request-to-mark-it-as-complete/
- https://support.atlassian.com/jira-service-management-cloud/docs/summarize-an-issues-comments-using-atlassian-intelligence/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-participants/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-incoming-requests-with-queues/
- https://support.atlassian.com/jira-service-management-cloud/docs/star-your-favourite-queues/
- https://support.atlassian.com/jira-service-management-cloud/docs/sort-requests-within-a-queue/
- https://support.atlassian.com/jira-service-management-cloud/docs/assign-requests-from-your-queue/
- https://support.atlassian.com/jira-service-management-cloud/docs/update-workflow-status-from-your-queue/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-comments-to-multiple-requests-at-the-same-time/
- https://support.atlassian.com/jira-service-management-cloud/docs/assign-multiple-requests-at-the-same-time/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-requests-at-the-same-time/
- https://support.atlassian.com/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/
- https://support.atlassian.com/jira-service-management-cloud/docs/update-the-request-types-of-issues-using-atlassian-intelligence/
- https://support.atlassian.com/jira-service-management-cloud/docs/write-and-share-knowledge-base-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/write-knowledge-base-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-templates-to-create-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/view-a-list-of-your-drafts/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-knowledge-base-article-to-multiple-categories/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-knowledge-base-article-category/
- https://support.atlassian.com/jira-service-management-cloud/docs/feature-an-knowledge-base-article/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-use-keywords-to-help-people-find-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-for-a-knowledge-base-article-in-a-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/share-knowledge-base-articles-with-customers-in-a-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-labels-to-knowledge-base-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/
- https://support.atlassian.com/jira-service-management-cloud/docs/view-service-level-agreements-slas/
- https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-new-issue-view-in-classic-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/about-the-new-issue-view-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/update-issue-details-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-subtasks-issues-and-pages-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/talk-to-the-customer-or-team-members-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/approve-or-decline-a-request-from-the-new-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/clone-a-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/respond-with-an-article-from-the-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-do-date-and-time-formats-work-in-the-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-different-types-of-activity-on-a-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/resolve-requests-from-the-issue-view-in-next-gen-service-desks/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-issues-pages-and-app-content-from-the-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/watch-and-share-issues-from-the-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/move-an-issue-through-its-workflow-from-the-issue-view/
- https://support.atlassian.com/jira-service-management-cloud/docs/classify-a-request/
Bewährte Methoden für Teams, die Jira Service Management nutzen
Befolge bewährte Vorgehensweisen für die Einrichtung von Jira Service Management für IT- und Softwareentwicklungsteams.
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-it-teams-using-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-is-a-service-catalogue-used-in-my-it-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-is-itil-used-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/which-service-project-workflows-help-teams-work-better/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-help-customers-serve-themselves-with-a-knowledge-base/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-change-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-the-change-calendar-to-manage-change-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-set-the-time-limit-for-reviewing-normal-changes/
- https://support.atlassian.com/jira-service-management-cloud/docs/designate-your-approvers/
- https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step-for-change-reviews/
- https://support.atlassian.com/jira-service-management-cloud/docs/auto-approve-standard-changes/
- https://support.atlassian.com/jira-service-management-cloud/docs/remind-change-reviewers-automatically/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-default-change-management-workflow/
- https://support.atlassian.com/jira-service-management-cloud/docs/default-form-fields-for-change-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/enforce-an-approval-step/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-change-management-workflow-in-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-incident-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/the-incident-management-workflow-for-service-projects/
- https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/
- https://support.atlassian.com/jira-service-management-cloud/docs/link-incident-records-to-a-task-in-another-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-incident-management-workflow/
- https://support.atlassian.com/jira-service-management-cloud/docs/automatically-prioritize-incident-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-priority-levels-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-impact-and-urgency-are-used-to-calculate-priority/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-should-my-team-define-impact-and-urgency-of-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-do-i-create-a-matrix-using-impact-and-urgency-values/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practises-for-problem-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-problem-issue/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-itil-problem-management-process/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-aim-of-problem-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-to-document-known-errors-in-a-confluence-knowledge-base/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-jira-service-managements-default-problem-workflow/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-problem-workflow/
- https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-for-problem-requests/
- https://support.atlassian.com/jira-service-management-cloud/docs/managing-service-requests-in-your-it-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-service-request-workflows-come-with-my-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-fields-in-your-it-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-should-i-consider-when-i-start-to-create-service-request-forms/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-your-service-request-workflows/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-collaborating-with-other-jira-products/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-linked-issues-to-collaborate-with-other-jira-products/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-teams-work-together/
- https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-issue-shared-with-jira-team-members/
- https://support.atlassian.com/jira-service-management-cloud/docs/jira-user-permission-to-comment-on-service-project-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/
- https://support.atlassian.com/jira-service-management-cloud/docs/give-jira-users-permission-to-view-service-project-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/working-on-bug-reports-with-jira-software-teams/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-workflow-helps-service-project-agents-resolve-bugs/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-do-custom-fields-help-collect-the-right-information-across-jira-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-do-to-improve-the-way-customers-report-bugs/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-agents-and-development-team-work-on-bug-reports-together/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-step-to-involve-the-development-team-in-resolving-bugs/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-for-bugs/
- https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-serving-external-customers/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-external-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-to-get-the-right-information-from-your-customers/
- https://support.atlassian.com/jira-service-management-cloud/docs/fill-a-knowledge-base-so-customers-can-help-themselves/
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- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-alert-deduplication/
- https://support.atlassian.com/jira-service-management-cloud/docs/who-are-alert-responders/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-actions/
- https://support.atlassian.com/jira-service-management-cloud/docs/escalate-an-alert/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-incidents-with-alerts/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-notification-policies/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-a-notification-policy/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-delete-an-alert-policy/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-heartbeats/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-are-alerts-created/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-alerts-through-their-lifecycle/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-syntax-for-alerts/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-policies/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-maintenance-in-operations/
- https://support.atlassian.com/jira-service-management-cloud/docs/receive-alert-notifications/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-contact-methods/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-notification-forwarding-rules/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-notification-rules/
- https://support.atlassian.com/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/
- https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/
- https://support.atlassian.com/jira-service-management-cloud/docs/get-your-first-alert-notification/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notification-preferences/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-role-based-notifications/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/
- https://support.atlassian.com/jira-service-management-cloud/docs/the-alert-notification-flow/
- https://support.atlassian.com/jira-service-management-cloud/docs/reports-and-logs-in-operations/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-reports-of-operations/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-to-view-reports-of-operations/
- https://support.atlassian.com/jira-service-management-cloud/docs/reports-for-on-call-teams/
- https://support.atlassian.com/jira-service-management-cloud/docs/allow-cross-site-tracking-or-third-party-cookies-on-browsers/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-audit-logs/
- https://support.atlassian.com/jira-service-management-cloud/docs/work-with-audit-logs/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-edge-connector-jec-as-an-extensibility-platform/
- https://support.atlassian.com/jira-service-management-cloud/docs/jira-edge-connector-jec-an-extensibility-platform/
- https://support.atlassian.com/jira-service-management-cloud/docs/install-jira-edge-connector/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-jira-edge-connector/
- https://support.atlassian.com/jira-service-management-cloud/docs/run-jira-edge-connector/
- https://support.atlassian.com/jira-service-management-cloud/docs/alert-action-data-for-jira-edge-connector/
Verlagerung des Betriebs von Opsgenie zu Jira Service Management
Erhalte Hilfe bei der Verlagerung deiner betrieblichen Arbeit von Opsgenie zu Jira Service Management.
Erfahre die Jira-Grundlagen für den Einsatz von Jira Service Management
Jira Produkte haben eine Reihe von Kernfunktionen, die du verstehen solltest, um das Beste aus Jira Service Management herauszuholen.
- https://support.atlassian.com/jira-service-management-cloud/docs/work-with-requests-and-issues-in-jira-cloud-products/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-can-my-jira-admin-customize-issues-for-my-team/
- https://support.atlassian.com/jira-service-management-cloud/docs/schedule-an-issue/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-and-share-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/move-a-request-to-another-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/
- https://support.atlassian.com/jira-service-management-cloud/docs/attach-files-and-screenshots-to-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-and-sub-tasks/
- https://support.atlassian.com/jira-service-management-cloud/docs/insert-an-attachment-already-on-a-request/
- https://support.atlassian.com/jira-service-management-cloud/docs/review-and-modify-the-agent-view-layout-configuration/
Verwalte deine Assets und Konfigurationsobjekte mit Assets
Erfahre, wie du mit Assets für Jira Service Management die Objekte, die für dein Team wichtig sind, verbinden, verfolgen und verwalten kannst.
- https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-asset-and-service-management-with-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-assets-in-jira-service-management-cloud/
- https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-assets-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-much-data-can-you-store-in-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-services-work-with-assets-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/recommended-data-structure-for-an-assets-schema/
- https://support.atlassian.com/jira-service-management-cloud/docs/tracking-your-usage-in-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-assets-in-cloud-and-server/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-roles-with-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-schema-role/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-users-or-groups-to-an-object-type-role/
- https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-type-role/
- https://support.atlassian.com/jira-service-management-cloud/docs/remove-users-or-groups-from-an-object-schema-role/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-schemas/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-schemas/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-schema/
- https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-schema/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-schema/
- https://support.atlassian.com/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-object-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-object-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/change-the-name-or-description-of-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/copy-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/allow-attributes-to-be-inherited-by-object-type-children/
- https://support.atlassian.com/jira-service-management-cloud/docs/disable-the-ability-to-create-objects-within-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-the-label-of-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-object/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-object/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/clone-an-object/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-object/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-multiple-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-for-objects-and-object-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/export-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/enable-quick-creation-of-referenced-objects/
- https://support.atlassian.com/jira-service-management-cloud/docs/print-qr-codes/
- https://support.atlassian.com/jira-service-management-cloud/docs/access-insight-custom-fields-in-jira-cloud-mobile-app/
- https://support.atlassian.com/jira-service-management-cloud/docs/validate-object-attributes-in-quick-object-creation/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-edit-or-delete-comments/
- https://support.atlassian.com/jira-service-management-cloud/docs/view-changes-made-to-an-object/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-attributes/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-attributes/
- https://support.atlassian.com/jira-service-management-cloud/docs/attribute-types/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-suffix-to-an-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/filter-attribute-values-using-assets-query-language/
- https://support.atlassian.com/jira-service-management-cloud/docs/inherit-all-parent-attributes/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-the-cardinality-of-an-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/show-the-sum-of-multiple-attributes/
- https://support.atlassian.com/jira-service-management-cloud/docs/validate-attributes-with-regular-expressions/
- https://support.atlassian.com/jira-service-management-cloud/docs/verify-attribute-values-to-be-unique/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-reference/
- https://support.atlassian.com/jira-service-management-cloud/docs/include-child-objects-in-an-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-bitbucket-repository-attribute/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-references/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-reference/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-reference/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-reference/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-reference/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-statuses/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-status/
- https://support.atlassian.com/jira-service-management-cloud/docs/add-a-status/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-status/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-status/
- https://support.atlassian.com/jira-service-management-cloud/docs/manage-icons/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-an-icon/
- https://support.atlassian.com/jira-service-management-cloud/docs/edit-an-icon/
- https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-icon/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-icon/
- https://support.atlassian.com/jira-service-management-cloud/docs/modify-the-icon-for-an-object-type/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-and-assets-query-languages-with-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/assets-jql-functions/
- https://support.atlassian.com/jira-service-management-cloud/docs/how-to-use-assets-query-language-aql/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-placeholders-to-replace-information-depending-on-context/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/
- https://support.atlassian.com/jira-service-management-cloud/docs/discover-objects-in-your-environment-with-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/download-and-extract-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-common-settings-in-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-pattern-setttings-in-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-scan-settings-in-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-credential-settings-in-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/run-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/update-asset-discovery-and-the-asset-discovery-collector/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-patterns/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-custom-pattern/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-service/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-asset-discovery-agents/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-asset-discovery-agents/
- https://support.atlassian.com/jira-service-management-cloud/docs/install-asset-discovery-agents/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-asset-discovery-collector/
- https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-asset-discovery-collector/
- https://support.atlassian.com/jira-service-management-cloud/docs/run-the-asset-discovery-collector/
- https://support.atlassian.com/jira-service-management-cloud/docs/asset-discovery-knowledge-base/
- https://support.atlassian.com/jira-service-management-cloud/docs/object-hash-settings-for-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/commands-executed-by-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/data-collected-by-asset-discovery/
- https://support.atlassian.com/jira-service-management-cloud/docs/export-data-from-asset-discovery-to-asset-cloud/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-are-imports/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-an-import-structure/
- https://support.atlassian.com/jira-service-management-cloud/docs/automatically-create-object-types-and-attributes/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-objects-from-data-using-object-type-mapping/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-attributes-and-references-from-your-data/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-into-an-inherited-structure/
- https://support.atlassian.com/jira-service-management-cloud/docs/running-an-import/
- https://support.atlassian.com/jira-service-management-cloud/docs/view-the-structure-status-of-an-import/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-a-json-into-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/generate-a-token-for-importing/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/
- https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/view-process-results/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-a-data-source-field/
- https://support.atlassian.com/jira-service-management-cloud/docs/integrate-microsoft-entra-id-and-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-microsoft-entra-id-integration/
- https://support.atlassian.com/jira-service-management-cloud/docs/import-information-from-microsoft-entra-id-into-assets/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-data-does-the-assets-microsoft-entra-id-app-import/
Wechsel zu Jira Service Management Cloud
Ressourcen, die dir bei der Planung und Einrichtung eines erfolgreichen Umzugs in die Cloud helfen.
- https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/benefits-of-migrating-to-jira-service-management-from-halp/
- https://support.atlassian.com/jira-service-management-cloud/docs/requirements-for-using-the-halp-migration-tool/
- https://support.atlassian.com/jira-service-management-cloud/docs/basics-of-migrating-halp-to-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-cloud-site-to-halp/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-service-project-for-your-halp-queue/
- https://support.atlassian.com/jira-service-management-cloud/docs/invite-halp-agents-to-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/connect-your-halp-queue-to-your-service-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/migrate-halp-tickets-to-jira-service-management/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-service-project-to-match-halp/
Verwenden von Formularen in Jira Service Management
Erfahre, wie du Formulare verwenden kannst, um mehr Informationen von deinen Kunden und deinem Team zu erhalten.
Die Funktionen von Atlassian Intelligence in Jira Service Management
Erfahre, wie du die Funktionen von Atlassian Intelligence in Jira Service Management nutzen kannst, um deine Arbeit zu rationalisieren.
Automatisiere deinen Kundensupport mit dem virtuellen Agenten
Erfahre, wie du den virtuellen Agenten von Jira Service Management nutzen kannst, um deinen Kundensupport zu automatisieren und deinen Agenten jeden Tag Stunden zu sparen.
- https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/
- https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-conversation-flow/
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/
Suche nach Vorgängen in Jira
Suche nach Vorgängen, navigiere zu deinem Vorgang, verwende die erweiterte Suche und arbeite mit deinen Suchergebnissen.
- https://support.atlassian.com/jira-service-management-cloud/docs/search-and-find-your-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/find-specific-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/find-recent-issues/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-for-issues-in-a-project/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-for-issues-using-the-text-field/
- https://support.atlassian.com/jira-service-management-cloud/docs/navigate-to-your-work/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-new-jira-issue-search-experience/
- https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/
- https://support.atlassian.com/jira-service-management-cloud/docs/what-is-advanced-search-in-jira-cloud/
- https://support.atlassian.com/jira-service-management-cloud/docs/jql-functions/
- https://support.atlassian.com/jira-service-management-cloud/docs/jql-developer-status/
- https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/
- https://support.atlassian.com/jira-service-management-cloud/docs/jql-keywords/
- https://support.atlassian.com/jira-service-management-cloud/docs/jql-operators/
- https://support.atlassian.com/jira-service-management-cloud/docs/search-for-advanced-roadmaps-custom-fields-in-jql/
Confluence
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